Zachary J. Parrinello
Detroit,Michigan
Summary
Hardworking deskside technician with extensive experience in laptop repairs and resolving hardware and software issues. As part of the endpoint resolver group, I focus on providing fast, efficient solutions to minimize downtime. Driven by a relentless pursuit of knowledge and growth in the ever-evolving IT landscape, I am committed to continuously expanding my skills and expertise. My passion for delivering exceptional customer service inspires me to resolve issues swiftly and efficiently while empowering clients and colleagues with preventive strategies and best practices. I empower users with preventive strategies and best practices while fostering collaboration and delivering exceptional service
Overview
7
7
years of professional experience
Work History
Deskside Support Technician
Scout Motors
10.2024 - 03.2025
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested and deployed scalable and highly available software products.
- Configured hardware, devices, and software to set up work stations for employees.
- Proved successful working within tight deadlines and a fast-paced environment.
- Disassembled computers to perform diagnostics and check for repair needs.
- Maintained company computers by troubleshooting and performing needed repairs.
- Supported operating system and various tools and applications.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Monitored system performance to maintain system integrity.
IT Helpdesk Technician III
Wellspring Lutheran Services
01.2023 - 07.2024
- Efficiently manages and prioritizes onsite and offsite support tickets using advanced ticketing systems and email communication to ensure swift resolution
- Oversees and coordinates complex external hardware projects involving a diverse array of devices such as laptops, desktops, phones, servers, and TVs, adhering to structured project management methodologies
- Executes precise hardware and software installations, configurations, and troubleshooting procedures to maximize operational efficiency and functionality
- Keeps abreast of cutting-edge software advancements and best practices, delivering proactive support and strategic recommendations to optimize system performance and user satisfaction
IT Field Service Technician
Unisys: Global Technology Solutions
09.2022 - 12.2022
- Achieved Dell certification through rigorous training, specializing in diagnosing and repairing Dell computers under warranty using a Break/Fix service model
- Contracted to perform onsite troubleshooting and repairs of Dell laptops, desktops, and All-in-One systems for commercial and residential clients, ensuring adherence to manufacturer specifications
- Acquired extensive hands-on experience with diverse models of laptops, desktops, and All-in-One systems by conducting systematic disassembly, component-level diagnostics, and meticulous reassembly
- Expertly replaced critical computer components such as motherboards, keyboards, LCD screens, and cables, adhering to industry standards and maximizing system performance and reliability
IT Support Specialist
Reed Foster Resource Solutions
05.2022 - 07.2022
- Contracted with Learning Care Group to provide technical support to daycares and schools, addressing network outages, computer, phone, and iPad issues, and setting up accounts and equipment for new hires
- Collaborated with educators, administrators, and technical personnel to troubleshoot and repair hardware onsite at schools, resolving non-functional phones and internet connectivity issues to minimize disruptions
- Delivered onsite technical support at office locations, resolving hardware issues and optimizing configurations for end-users to improve operational efficiency
- Managed logistics for timely delivery of hardware and cables to schools, ensuring continuous educational support and infrastructure maintenance
Business Analyst
Stefanini: Global Digital AI and IT Solutions
08.2020 - 05.2022
- Provided technical support at the RouteOne Desk, assisting dealerships with troubleshooting the RouteOne website functionalities and contract processing issues
- Resolved contract errors and technical functions, ensuring seamless operations for dealerships using DocuSign for signature transfers, both remotely and onsite
- Coached and supported global engineers at Black & Veatch across multiple divisions, handling technical troubleshooting for software applications including Bentley's AutoCAD, REVU Bluebeam, and Pathloss
- Acted as a technical backup trainer, conducting presentations and demonstrations for new hires to enhance their proficiency in daily work tasks and ensure superior global customer service delivery
Administrative Assistant
Cushman and Wakefield Commercial Real Estate Services
09.2018 - 03.2020
- Managed reprographics operations, overseeing scheduling, quality control, equipment maintenance, and workflow optimization for efficient production
- Diagnosed and resolved technical issues with printers, computers, and projectors onsite, ensuring smooth operation and optimal performance
- Coordinated setup and takedown of technical equipment with meticulous attention to detail and safety protocols, streamlining processes for efficiency
- Acted as a Subject Matter Expert (SME) for nationwide technical support on printers and computers, providing guidance and solutions for prompt issue resolution
Education
Diploma - Technology
Churchill Highschool
LIVONIA, MI01.2014
Associates Degree - Graphic Design and Media
Schoolcraft College
LIVONIA, MISkills
- Equipment maintenance and Repair
- Troubleshooting and diagnostics
- Customer service and end user training
- Project support and documentation
- Attention to detail
- Interpersonal skills
- Machine disassembly
- Hardware installation
- Software configuration
- System administration
Certificates And Awards
- Dell Technician Certification, UNISYS/Dell USA, 2022
- Certified Trainer, Stefanini: Global Digital AI and IT Solutions, 2021
Timeline
Deskside Support Technician
Scout Motors
10.2024 - 03.2025
IT Helpdesk Technician III
Wellspring Lutheran Services
01.2023 - 07.2024
IT Field Service Technician
Unisys: Global Technology Solutions
09.2022 - 12.2022
IT Support Specialist
Reed Foster Resource Solutions
05.2022 - 07.2022
Business Analyst
Stefanini: Global Digital AI and IT Solutions
08.2020 - 05.2022
Administrative Assistant
Cushman and Wakefield Commercial Real Estate Services
09.2018 - 03.2020
Associates Degree - Graphic Design and Media
Schoolcraft College
Diploma - Technology
Churchill Highschool
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