Bianca Haro
Salt Lake City,FL
Summary
Dynamic customer service professional with a great record at Credit Corp Solutions, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and data entry, I effectively handled escalated calls, enhancing satisfaction and retention. My proactive approach in quality control at Biomerics reduced product rejection rates through collaboration and critical thinking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Credit Corp Solutions
11.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Quality Control Inspector
Biomerics
09.2020 - 08.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Retail Worker
Forever Young Shoes
Salt Lake City, UT
08.2016 - 01.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Education
Granger
West Valley City, UT05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Microsoft Excel
- Payment processing
Certification
Permanent make up
Henna brow
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Credit Corp Solutions
11.2022 - 03.2025
Quality Control Inspector
Biomerics
09.2020 - 08.2022
Retail Worker
Forever Young Shoes
08.2016 - 01.2017
Granger