BIANCA HERNANDEZ
Houston
Summary
Dedicated Legal Assistant with a strong track record in disability law, recognized for improving case processing and client intake procedures. Skilled at multitasking and managing workloads to meet strict deadlines while ensuring comprehensive support for clients and staff.
Overview
8
8
years of professional experience
Work History
Legal Assistant
Makris Law Firm
06.2021 - Current
- Screen potential clients for disability, addressing all questions/concerns, and create new database entries to streamline client management.
- Meet with in-person appointments and gather key information during initial client intake interviews
- Fill out representation forms and send to the appropriate local field offices by fax/certified mail
- Process each case from Initial Level; Reconsideration Level; Hearing Level; or Appeals Council
- Conduct status calls with local field offices and DDS to ensure timely updates on case progress.
- Initiated requests for medical records from healthcare providers to support client cases.
- Access potential clients' CD/ERE with encrypted passwords and provide comprehensive file copies for attorney review.
- Manage high-volume workload while maintaining strict attention to detail on every task and noting deadlines on the calendar
- Communicate with clients by email, text, and by telephone
- Fill out SSA-827, SSA-3288, Fee Agreements, Revocation Forms, SSA-795, SSA-821, etc
- Upload requested forms from DDS send to client using the ERE when barcode is provided
- Scan sign up packets and separate all forms into t-drive, create e-folders for new clients, extract scanned pages and drop into appropriate locations within our database
- Provided welcome packets during appointments or mailed them; packets included ADLs and RFCs/MSS to help strengthen cases.
- Trained new legal assistants
- File applications for Title II & Title XVI
Seasonal Worker
Burlington Coat Factory
07.2019 - 10.2019
- Assist customers in the fitting room
- Provide customer services
- Maintain the sportswear department and store appearance.
- Received and shelved new sportswear inventory in the designated area.
- Multitask several departments at a given time
Assistant
Estudio Architecture
02.2019 - 05.2019
- Welcomed walk-in clients and provided customer service to enhance client experience
- Placed food orders for co-workers and picked up office orders
- Ordered and restocked inventory to ensure availability of supplies
- Maintained cleanliness throughout the office
- Organized files and completed daily tasks in Excel/Word
- Ran errands for the owner
- Supported co-workers by helping with their daily responsibilities
Team member
Orange Leaf
08.2018 - 01.2019
- Attend customers at checkout, fulfill phone orders, maintain store appearance
- Greet and assist customers with friendly smile
- Manage cash register
- Count and record daily cash sales revenue at closing time
- Trained new staff on store policies and procedures.
- Restock inventory on a daily basis
- Forward sales report to supervisor
- Prepared food items in advance for opening day service.
- Performed thorough cleaning of entire store after closing, maintaining a welcoming environment for customers
Education
Associate of Science -
Lone Star Cy-Fair Community College
Cypress, TX05-2023
High School Diploma -
Springs Woods High School
Houston, TX05-2019
Skills
- Legal research
- Document preparation
- Case management
- Proficient in computer applications
- Efficient task management
- Skilled in prioritizing tasks
- Problem solving
- Administrative support
- Customer support
- Teamwork skills
- Composure under pressure
- Attentive listener
- Relationship building
- Quick learner
Software Proficiency
- Excel
- Microsoft Word
- Adobe Acrobat
Languages
- English
- Spanish
Timeline
Legal Assistant
Makris Law Firm
06.2021 - Current
Seasonal Worker
Burlington Coat Factory
07.2019 - 10.2019
Assistant
Estudio Architecture
02.2019 - 05.2019
Team member
Orange Leaf
08.2018 - 01.2019
Associate of Science -
Lone Star Cy-Fair Community College
High School Diploma -
Springs Woods High School