Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bianca Hernandez Castellanos

Dallas

Summary

Dynamic and dedicated professional with experience at Rodriguez Restaurant, excelling in customer service and multitasking. Proven ability to enhance customer satisfaction through attentive service and effective complaint handling. Skilled in cleanliness and order taking, with a strong work ethic and a knack for problem-solving in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Waitress Trainee

Rodriguez Restaurant
04.2025 - 05.2025
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Warehouse Packer

Ascend Staffing
08.2024 - 08.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Cleaning Assistant

The Shipping Group
05.2024 - 07.2024
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.

Warehouse Packer

Mary Kay
02.2024 - 05.2024

Checar bien la mercancía y los códigos y fechas después empaquetar lo.

Vender Raspas

Self-employeed
04.2020 - 02.2021
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
  • Saling flavor snow cones to people at my kids school and where I lived at office management was ok with it meanwhile there was no trash on the property.

Cashier

Hunts Food Store
06.2015 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Pegar Chirock

Cash Work
05.2014 - 09.2014

Pegar chirock y poner cinta y mezcla después esperar que esté seco para pintar.

Comento , Ladrillo Y Bloque

GG&S Construction
11.2013 - 01.2014

Subir alos escquefos y pegar ladrillo y bloque y mesclar cemento.

Education

GED -

Mountain View College
Dallas, TX

Skills

  • Cleanliness
  • Table setting
  • Order taking
  • Handling complaints
  • I'm handy with tools and little of mechanic issues

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Waitress Trainee

Rodriguez Restaurant
04.2025 - 05.2025

Warehouse Packer

Ascend Staffing
08.2024 - 08.2024

Cleaning Assistant

The Shipping Group
05.2024 - 07.2024

Warehouse Packer

Mary Kay
02.2024 - 05.2024

Vender Raspas

Self-employeed
04.2020 - 02.2021

Cashier

Hunts Food Store
06.2015 - 02.2016

Pegar Chirock

Cash Work
05.2014 - 09.2014

Comento , Ladrillo Y Bloque

GG&S Construction
11.2013 - 01.2014

GED -

Mountain View College
Bianca Hernandez Castellanos