Bianca Holley
Wichita,KS
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
31
31
years of professional experience
Work History
Security Officer
St. Mortiz Security
03.2023 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Front Desk Associate
Courtyard by Marriott
01.2019 - 03.2023
- Updated customer information in databases regularly to ensure accuracy of records.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Breakfast Manager
RED ROOF PLUS & SUITES
02.2022 - 10.2022
- Implemented cost-saving measures for purchasing food items in bulk quantities from suppliers when possible.
- Provided guidance and support to junior team members while fostering an environment conducive to learning.
- Controlled food costs by monitoring portion sizes and wastage.
Customer Service Representative
KGB
03.2007 - 04.2009
- Documented all conversations with customers in CRM software according to company standards.
- Ensured compliance with applicable laws and regulations for provision of services.
- Followed up with customers to ensure their satisfaction.
MCI
Tellworks Communications
06.1994 - 02.1999
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High school diploma - All
Wichita East High
Wichita, KS05.1998
Skills
- Customer service
- Surveillance monitoring
- Time management
- Effective communication
- Security guard license
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Officer
St. Mortiz Security
03.2023 - Current
Breakfast Manager
RED ROOF PLUS & SUITES
02.2022 - 10.2022
Front Desk Associate
Courtyard by Marriott
01.2019 - 03.2023
Customer Service Representative
KGB
03.2007 - 04.2009
MCI
Tellworks Communications
06.1994 - 02.1999
High school diploma - All
Wichita East High
Similar Profiles
Dannie PresidentDannie President
Security Officer at St. Mortiz SecuritySecurity Officer at St. Mortiz Security
Wienter CheryWienter Chery
Security Officer at St. Mortiz SecuritySecurity Officer at St. Mortiz Security
Pierre Amun RaPierre Amun Ra
Security Ambassador at St. Mortiz SecuritySecurity Ambassador at St. Mortiz Security
Alexis GandanzaraAlexis Gandanzara
Intern at Mansfield Mission CenterIntern at Mansfield Mission Center
Kelsey MeyerKelsey Meyer
Administrative Assistant at Greater Wichita YMCAAdministrative Assistant at Greater Wichita YMCA