Summary
Overview
Work History
Education
Skills
Timeline
Generic

BIANCA ILI

Honolulu,HI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Community Center Assistant

Ewa By Gentry Community Assn
05.2023 - Current
  • Approved invoices for timely transactions.
  • Maintained general knowledge and understanding of building systems and components.
  • Handled basic recordkeeping and bookkeeping for community center.
  • Delivered excellent customer service and maintained open lines of communication with fellow staff, homeowners and board.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.

Lash Artist

Beauty Cartel
02.2019 - Current
  • Consulted with clients to understand desired look and discuss available lash options.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Educated clients on how to clean and maintain lash extensions.
  • Used advanced tools and techniques to create beautiful, custom lash looks.

Staffing Manager

Staffing Partners Hawaii
12.2017 - 12.2018
  • Reviewed applications and resumes to support hiring activities.
  • Performed sourcing, interviewing, negotiations and hiring.
  • Developed marketing strategies to generate leads.
  • Recruited top talent to maximize profitability.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Correctional Officer

W.C.C.C.
04.2013 - 12.2017
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.

Education

High School Diploma -

Anuenue
05.2008

Skills

  • Operational Advisement
  • Computer Proficiency
  • Community Management
  • Policy and Procedure Implementation
  • Time Management
  • Critical Thinking
  • Credit Card Payment Processing
  • Conflict Resolution

Timeline

Community Center Assistant

Ewa By Gentry Community Assn
05.2023 - Current

Lash Artist

Beauty Cartel
02.2019 - Current

Staffing Manager

Staffing Partners Hawaii
12.2017 - 12.2018

Correctional Officer

W.C.C.C.
04.2013 - 12.2017

High School Diploma -

Anuenue

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