Luis Figueroa
Bronx,New York
Summary
Accomplished assistant sales manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
Work History
Assistant Sales Manager
Advanced Auto Parts
The Bronx, NY
04.2021 - 12.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Targeted new markets and increased sales 12% through proactive sales and negotiation techniques.
- Increased daily gross sales from $[1,000-1,500] to $[1,600- 2,500] and exceeded goals for sales, revenue and profit margins.
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
Security Officer
Allied Universal Security Services
New York, NY
05.2018 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Infantryman U.S Army
05.2013 - 08.2016
- Successfully obtained and maintained the rank of specialist by fulfilling my required duties and thriving for more knowledge to become a team leader
- Assisted leaders with instructing other soldiers in a variety of other task
- Truck/Vehicle maintenance
- Certificate of Achievement for steadfast support during the Squadron’s DATE Rotation
- Training Exercise Operation Saber Junction.
Education
High School Diploma -
100.1 level A Code of Conduct Train Course Proper Handling of Islamic Religious Materials Soldier Civilian Risk Management Basic Course Sexual Harassment/Assault Response and Prevention Standing Strong Training 2 Combating Trafficking in Persons General Awareness Course Total Army Sponsorship Training Course Antiterrorism Level 1 Course U.S Army Threat Awareness and Reporting Program Combat Lifesaver Course Structured Self Development Level 1 Hot & Cold Weather Injury Prevention course Suicide Awareness Prevention Course - Graphic Design
Bronx Community College
Skills
- Product and Service Sales
- Material Inventory Management
- Goals and Performance
- Effective Selling Strategies
- Team Management
- Customer Service and Assistance
- Document Preparation
- Microsoft Excel
- Operational Advisement
- Active Listening
Timeline
Assistant Sales Manager
Advanced Auto Parts
04.2021 - 12.2022
Security Officer
Allied Universal Security Services
05.2018 - 10.2019
Infantryman U.S Army
05.2013 - 08.2016
High School Diploma -
100.1 level A Code of Conduct Train Course Proper Handling of Islamic Religious Materials Soldier Civilian Risk Management Basic Course Sexual Harassment/Assault Response and Prevention Standing Strong Training 2 Combating Trafficking in Persons General Awareness Course Total Army Sponsorship Training Course Antiterrorism Level 1 Course U.S Army Threat Awareness and Reporting Program Combat Lifesaver Course Structured Self Development Level 1 Hot & Cold Weather Injury Prevention course Suicide Awareness Prevention Course - Graphic Design
Bronx Community College