Bianca Isaac Frank
Summary
Engaging and detail-oriented Customer Service Representative with over 10 years of experience fulfilling customers' and patients' needs. Seeking to use proven customer service skills to deliver compassionate, efficient service in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Johns Hopkins Hospital
06.2019 - Current
- Precept new CMAS
- Create the schedule for the following day.
- Collect and document patient's vital signs.
- Sanitize, restock and organize exams rooms and medical equipment.
- Utilize chain of command for problem solving.
Security Officer
Securitas
10.2019 - 03.2021
- Monitored security cameras.
- Performed surveillance walks of Amazon Warehouse.
- Disabled and retrieved badges from former employees of Amazon.
- Scanned Amazon employees for potential weapons.
Medical Assistant
Primary Health Group
01.2018 - 03.2019
- Triaged phone calls.
- Scheduled appointments.
- Instructed patients on how to administer insulin.
Medical Assistant
Chesterfield Family Practice Center
06.2017 - 01.2018
- Administered allergy injections.
- Assisted providers with in-office procedures.
- Submitted prior authorizations to insurance companies to help patients with getting their medications covered.
Medical Assistant
Tanana Valley Clinic
04.2015 - 04.2017
- Placed and received ordered of vaccines from the State of Alaska.
- Sent referrals, helped patients with scheduling specialty appointments
Inventory Associate
Walmart
10.2014 - 04.2015
- Completed Audits, ensured physical inventory matched the computer’s data.
- Stocked shelves with new and transferred merchandise.
- Ensured superior customer experience by addressing concerns, demonstrating and resolving problems on the spot.
Cashier/Cook
Royal Farms
04.2013 - 09.2014
- Ensured proper safety and sanitation standards.
- Stocked shelves with new and transferred merchandise.
- Worked well under time constraints and effectively as a team member.
Education
Medical Assisting
Fortis Institute
Towson, MD06.2014
Timeline
Security Officer
Securitas
10.2019 - 03.2021
Medical Assistant
Johns Hopkins Hospital
06.2019 - Current
Medical Assistant
Primary Health Group
01.2018 - 03.2019
Medical Assistant
Chesterfield Family Practice Center
06.2017 - 01.2018
Medical Assistant
Tanana Valley Clinic
04.2015 - 04.2017
Inventory Associate
Walmart
10.2014 - 04.2015
Cashier/Cook
Royal Farms
04.2013 - 09.2014
Medical Assisting
Fortis Institute
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