Bianca Jacobs-Boyd
Firstsource Solutions
640 Fairview Ave,MD
1
Certification
7
years of professional experience
Dedicated Data Entry Specialist And Customer Service Representative with over 5 years of experience in providing exceptional Customer Service and managing complex data tasks. Proficient in claim adjustments, typing and consistently exceeds performance metrics in high-volume environments. Successfully resolve Customer Inquiries , contributing to team success and enhancing customer satisfaction. Eager to leverage skills in data management and Customer Service to drive efficiency and support the success of future teams.
Work History
Data Entry Specialist
1 Year 6 Months- Executed claim adjustments for accuracy and compliance.
- Identified and categorized appeals and non-appeals efficiently.
- Distinguished claims using targeted keywords to facilitate processing.
- Remote
Customer Service Representative/Data Entry
1 Year 1 Month- Managed a high volume of incoming calls and emails, consistently exceeding response time and resolution performance metrics.
- Delivered exceptional customer service by promptly addressing inquiries and effectively resolving issues, ensuring high levels of customer satisfaction.
- Guided customers through the company website, assisting with troubleshooting and facilitating online orders.
- Documented detailed records of all customer interactions in the CRM system for future reference and analysis.
- Resolved complex customer complaints by investigating root causes and implementing appropriate solutions.
- Contributed to team success by achieving individual performance targets while supporting colleagues during peak periods.
- Utilized and navigated multiple systems simultaneously to improve service efficiency.
- Maintained dependable attendance while meeting all company requirements.
- Resolved customer issues in alignment with one-call resolution guidelines, utilizing escalation processes as needed.
- Exhibited a balance between company policy and client interests in decision-making processes.
- Continuously evaluated and identified process improvements to benefit clients and customers alike.
- Responsible for call disposition while compiling and documenting customer information accurately.
- Adapted to and embraced changes within the evolving business environment.
- Remote
Customer Service Representative
2 Years 1 Month- Conducted health insurance verifications through inbound calls.
- Effectively handled a high volume of incoming calls.
- Efficiently gathered customer information, assessed needs, and educated customers on relevant products and services.
- Remote
CNA - Certified Nursing Assistant
11 Months- Provided assistance with bathing and feeding activities.
- Performed light housekeeping duties to maintain a clean environment.
- Supported clients with mobility assistance and companionship.
- Managed laundry tasks and toileting assistance.
- Monitored vital signs and provided medication reminders.
- Administered wound care as part of daily health management.
CNA - Certified Nursing Assistant
10 Months- Delivered companionship and emotional support to clients.
- Prepared meals in adherence to dietary needs.
- Conducted light housekeeping to ensure a hygienic living space.
- Assisted with bathing, dressing, and feeding.
- Facilitated mobility and laundry services, ensuring client comfort.
CNA - Certified Nursing Assistant
7 Months- Provided mobility assistance, bathing, and feeding support.
- Administered wound care and medication reminders to clients.
- Offered companionship and engagement while managing laundry and light housekeeping tasks.
Education
CNA Certification - Nursing
Associate of Business Administration
High school diploma
Skills
Data entry
Data collection
Customer Service
Documentation review
Microsoft Word
Typing
Customer service
Computer skills
Medical records
Live chat
Customer support
Salesforce
Sales
Patient monitoring
Medical terminology
Medication Administration
Filing
Inside sales
Hospital Experience
Pricing
Memory care
Meal Preparation
Nursing
Caregiving
Stocking
Senior Care
Hoyer Lift
Home health
Mobility Assistance
Companionship
Vital Signs
Acute care
Time Management
Infection Control Training
Laundry
ADLs
Critical care experience
Food Preparation
Alzheimer's Care
Patient observation
Housekeeping
Bathing
Hospice care
Cashier
Floor Sales
Home Care
First aid
Patient Care
Dementia Care
Certification
- CNA Certification in Nursing - Formen Nursing School - 2019
- BLS Certification
- CNA
- CPR Certification
- AED Certification
- First Aid Certification
LANGUAGES
English
Timeline
Data Entry Specialist
Firstsource Solutions
09.2024 - 03.2026Read More
Customer Service Representative/Data Entry
First Source Solutions
07.2023 - 08.2024Read More
Customer Service Representative
Everise
05.2021 - 06.2023Read More
CNA - Certified Nursing Assistant
Adventist Home Assistance
05.2020 - 04.2021Read More
CNA - Certified Nursing Assistant
Family And Friends Home Care
01.2020 - 11.2020Read More
CNA - Certified Nursing Assistant
N3o Home Care
04.2019 - 11.2019Read More
Northwestern High School
High school diploma
Read More
Formen Nursing School
CNA Certification from Nursing
Read More
Montgomery College
Associate of Business Administration
Read More