Bianca James
Mobile,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Manager
Teleperformance
07.2022 - Current
- Developed and implemented customer service policies and procedures.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
Merchandiser Supervisor
Belk Department Store
07.2022 - 03.2024
- Optimized product placement for increased sales and customer satisfaction.
- Implemented loss prevention measures by monitoring high-risk areas within the store layout design process.
- Supervised merchandising team, ensuring efficient execution of tasks and deadlines.
- Ensured compliance with safety regulations in all aspects of merchandising operations.
Manufacturing Production Team Lead
Stellantias
06.2018 - 06.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Manufacturing Production Team Lead
Dana Inc.
03.2017 - 06.2018
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Boosted employee morale by fostering a positive work environment, recognizing exceptional performance, and addressing concerns in a timely manner.
Front End Supervisor
Walmart
04.2015 - 03.2017
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Manufacturing Production Associate
General Motors, GM
07.2013 - 06.2015
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Assembled products according to changing daily work orders and specific customer needs.
- Documented production information via daily system logs and discussed issues with management.
Education
Medical Assistant - Medical Assisting
Remington College
Mobile, AL12.2024
High School Diploma -
Covenant House Academy
Detroit, MI06.2013
Skills
- Workforce Planning
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Complaint Handling
- Customer satisfaction measurement
- Health and safety
- Production Planning
- Staff Development
- Performance Evaluations
- Brand Management
Timeline
Customer Service Representative Manager
Teleperformance
07.2022 - Current
Merchandiser Supervisor
Belk Department Store
07.2022 - 03.2024
Manufacturing Production Team Lead
Stellantias
06.2018 - 06.2022
Manufacturing Production Team Lead
Dana Inc.
03.2017 - 06.2018
Front End Supervisor
Walmart
04.2015 - 03.2017
Manufacturing Production Associate
General Motors, GM
07.2013 - 06.2015
Medical Assistant - Medical Assisting
Remington College
High School Diploma -
Covenant House Academy
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