Bianca Jefferson
Uniontown,PA
Overview
9
9
years of professional experience
Work History
Receptionist
Super 8 Hotel
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Childcare Provider
Early Learning Resource Center
01.2022 - 12.2023
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Monitored children's activities to verify safety and wellbeing.
- Developed lessons and activities to promote children's physical and emotional development.
- Utilized positive reinforcement techniques to encourage good behavior.
Direct Support Professional
Penn Residential
07.2017 - 03.2019
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Allstate Insurance Co
01.2015 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
GED -
Private Industry Council
Uniontown02.2008
Skills
- 60 wpm Typing Speed
- Verbal and written communicating
- Complaint Handling
- Data Collection
- Time Management
- Administrative Support
Timeline
Receptionist
Super 8 Hotel
01.2024 - Current
Childcare Provider
Early Learning Resource Center
01.2022 - 12.2023
Direct Support Professional
Penn Residential
07.2017 - 03.2019
Customer Service Representative
Allstate Insurance Co
01.2015 - 09.2017
GED -
Private Industry Council
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