BIANCA KELLY
Princeton,FL
Summary
Detail-oriented and analytical professional with experience investigating suspicious mail activity, identifying fraud patterns, and ensuring compliance with federal regulations and organizational policies. A quick learner who readily adapts to new systems, technologies, and procedures while consistently producing accurate, high-quality work. Demonstrates sound judgment, strong problem-solving abilities, and a commitment to protecting the integrity of operations while safeguarding customers and organizational assets. Recognized for maintaining confidentiality, meeting deadlines, and delivering results in fast-paced, detail-oriented environments.
Overview
20
20
years of professional experience
Work History
INTERNATIONAL MAIL SUPPORT ANALYST-REVENUE FRAUD
United States Postal Inspection Service
Doral, FL
03.2026 - Current
- Supports Inspection Service international mail control and security related programs, including, but not limited to, import/export controls and interdictions and mail containing short paid/invalid postage.
- Conducts triage of mail pieces for violations of export control, and handles mail pieces through processes for hold out, return to sender and seizure.
- Conduct screenings on dangerous goods using postal inspection computer softward.
- Conducts research, such as data-mining Postal records to identify fraudulent activity and/or instances of non-compliance.
- Reports all instances of non-compliance in a timely, accurate and complete manner.
- Moved cleared items to dispatch area efficiently, ensuring timely processing.
- Liasion with CBP to track down correspondence involving case related parcels.
- Works with USPIS systems; NMATS, EDW, GBS Reconciliation, GBS Miami, CBP Man, CBP Man Manifest, Excel, Outlook and One Drive
RESERVES / SECURITY FORCES / SENIOR AIRMAN/ E4
United States Air Force
Homestead, Florida
07.2023 - Current
- Defends personnel, equipment, and resources from hostile forces.
- Operates in various field environments, performs individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war, antiterrorism duties, and other special duties.
- Weapons systems knowledge in relation to job set skills and abilities.
- Participates in various security and trainings to sharpen mental and physical capabilities.
FINANCIAL CRIME INVESTIGATOR
State of Florida Department of Financial Services
Miami, FL
09.2025 - 03.2026
- Conducted detailed investigations into financial fraud cases for state agency.
- Analyzed financial records to identify irregularities and potential violations.
- Interviewed witnesses and subjects to extract relevant information for investigations.
- Ensure compliance with state regulations during investigative processes.
- Attended training sessions to stay current on new investigative trends and technologies.
- Prepared detailed reports summarizing investigative activities and results.
- Organized files for investigative activities of all investigative activities.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Developed case plans and conduct comprehensive investigation tactics to obtain necessary evidence.
- Assessed potential threats posed by individuals under investigation based on collected information.
- Followed up on leads obtained through interviews or other sources.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Researched relevant laws pertaining to active investigations.
- Drafted legal documents such as subpoenas.
CLASSROOM ASSISTANT SPECIAL EDUCATION - COMMUNITY BASED TRANSITION (18PLUSS)
Arlington Independent School District
ARLINGTON, TX
06.2024 - 02.2025
- Assisted in the implementation of instructional programs, inclusive of academic, social emotional and functional supports for students with disabilities receiving specialized services.
- Take initiative to assist the teacher and other colleagues with classroom instruction and management activities. Including but not limited to: one-to-one and small group instruction, classroom organization, transitions, routines, behavior shaping and communication.
- Provide and document assistance to students requiring health related services and supports, while maintaining student dignity and safety.
- Deliver teacher determined support and services in the assigned instructional setting or class.
- Perform designated data keeping.
- Participate in specialized training to improve skills needed to successfully complete responsibilities.
- Follow established schedule.
- Interact with students professionally, calmly and intentionally using language for teaching, communicating effectively and behavior shaping.
- Supported students with individualized instruction and learning strategies.
- Collaborated with staff to maintain a positive classroom environment.
- Organized educational materials and resources for effective teaching sessions.
- Monitored student behavior and provided guidance as needed.
- Facilitated group activities to enhance student engagement and teamwork.
- Communicated with parents regarding student progress and needs.
- Maintained a safe environment inside and outside of classrooms at all times.
- Monitored hallways between classes to ensure safety of all students.
SUBSTITUTE PARAPROFESSIONAL
Arlington Independent School District
ARLINGTON, TX
07.2023 - 07.2024
- Supported teachers in classroom management and instructional activities.
- Assisted lead and assistant teachers with implementing lesson plans and IEP goals for each individual student in their classrooms.
- Worked alongside teachers in a close classroom with children grades Pre-K through 12th grade with autism and special needs.
- Collaborated with educational staff to implement individualized education plans.
- Maintained a safe and inclusive learning environment for all students.
SELF EMPLOYED-STAY AT HOME MOM
Kelly Household
ARLINGTON, TX
10.2015 - 07.2023
- Managed multiple schedules for a household of two adults and three children.
- Created and implement daily routines for effective scheduling.
- Taught children in specific parts of coursework, improving their academic performance.
- Attended IEP meetings in regards to children in special education.
- Established budgets for utilities, food and other necessities to maintain fiscal responsibility.
- Coordinated medical appointments for family members and follow up with health care providers.
- Balanced caregiving duties with freelance work using time management strategies.
- Volunteered in preparing care packages for women and children in shelters.
PROBATION/PAROLE AGENT TRAINEE
Mississippi Department of Corrections
JACKSON, MS
02.2015 - 10.2015
- Supervised persons placed under the jurisdiction of the Department of Corrections.
- Identified security risks and vulnerabilities to the state facilities to ensure safety of employees and offenders entering and leaving the grounds.
- Assisted, guided, and counseled adult offender clients in affecting their rehabilitation and social readjustment, provided guidance to clients concerning community adjustment.
- Made necessary investigations, while utilizing state laws and guidelines to ensure completeness, as assigned by the Department of Corrections, State Parole Board and the Circuit Court.
- Reviewed legal documents and court records, to obtain information in support of offender case files.
- Prepared pre-sentence investigation reports for presentation to the courts.
- Maintained regular contact with offenders, their employers, family, parents, etc. to determine the degree of client adjustment.
- Maintained adequate records of all cases under supervision.
- Referred victim advocate services to adult offenders/victims of sexual, mental and physical assault.
CUSTOMER SERVICE REPRESENTATIVE
Avis Budget Car Rental
JACKSON, MS
05.2014 - 01.2015
- Directed customers as they returned their vehicle to ensure a smooth and safe traffic flow.
- Greet customers and complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options.
- Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.
- Completed car exchange requests in the computer system.
- Performed related responsibilities as assigned or required.
FEDERAL POLICE OFFICER GS-1803-09
Defense Intelligence Agency
CHARLOTTESVILLE, VA
03.2013 - 01.2014
- Ensured law and order at DIA Agency owned and leased facilities, contributing to a safe environment for personnel and operations.
- Conducted and reviewed criminal and security investigations, delivering law enforcement expertise on crimes against persons and property, security violations, and unauthorized disclosures, resulting in comprehensive investigative reports and adherence to policies.
- Coordinated with federal, state, and local law enforcement and government agencies to enhance collaborative security efforts and information sharing.
- Patrolled law enforcement desk operations and responded to serious incidents.
- 24-hour monitoring and logging of all emergency and non-emergency incoming calls; dispatching of responding police officers; resolved simple, informal complaints of employees and referred other to supervisor; instructed employees in specific tasks and made available written instructions, and reference materials; and made day-to-day adjustments in accordance with established procedures by supervisor and based upon frequently changing law enforcement and security conditions.
- Maintained the physical integrity of required DIA Agency facilities 24 hours a day, seven days a week.
- Provided protection to government facilities.
STUDENT TRAINEE/ANALYST GS 03-GS 07
Defense Intelligence Agency
WASHINGTON, DC
03.2009 - 06.2013
- Summer 2012 - Defense Counterintelligence and Human Intelligence (HUMINT) Center (DXT): Assisted supervisor in
investigating the legitimacy of clients to ensure the wellbeing of employees leaving for field operations. Interviewed employees
before deploying overseas to gain information that was presented to the directorate supervisor. Maintained file systems in
support of outgoing assignments. Assisted in the management of logistical supplies checked out and brought back from field
operations. Maintained files and records for easier retrieval. Analyzed facts and presented findings to the supervisor. Followed
protocol in securing sensitive information.
- Summer 2011 - Special Communications Enterprise Office (SCEO): Responsible for writing a technical report on 'Methods
for Securely Storing Public and Private Keys'. Presented findings of technical report to a large audience. Followed protocol in
securing sensitive information.
- Summer 2010 - Counter-Narcotics Trafficking Office (CNT-HQ): Lead in overseeing development of knowledge database on
the subject of, 'Illicit Networks in an Age of Globalization'. Worked as part of a team to research topics for the knowledge
database within a specified deadline. Responsible for formatting knowledge database on website. Analyzed pertinent
information to compile charts and lists of illicit networks and statistics including; breakthrough technologies, drug
trafficking, arms trafficking and WMB proliferation. Compiled database based on research done for specific topics. Assisted
in presenting knowledge database to various departments and leaders. Follow protocol in securing sensitive information.
VOLUNTEER TEACHER'S AIDE
Grass Valley Elementary School
OAKLAND, CA
06.2006 - 03.2007
- Assisted administrative staff with front office duties. Duties include: answering phone calls, greeting and directing visitors, filing, creating schedules, verifying attendance and keeping up with guest logs. Assisted teachers in the classroom with duties such as: tutoring students, attendance, physical education and daily schedule preparation.
YOUTH DEVELOPMENT STAFF
YMCA of The Eastbay
OAKLAND, CA
06.2006 - 03.2007
- Instructed a variety of teen and youth development programs as determined by community need and site priorities. Programs included: tutoring classes, life-skills sessions, clinics, and leagues for youth in the afterschool program.
- Demonstrated and taught YMCA character values of honesty, respect, responsibility, and caring in all program activities.
- Addressed concerns of youth participants and families, providing timely referrals to management staff to ensure effective resolution and support.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ06-2026
ASSOCIATE OF ARTS -
Miami Dade College
Kendall, FL01-2026
CRIMINAL JUSTICE -
Community College of the Air Force
Maxwell AFB, AL03-2024
SECURITY FORCES TECHNICAL SCHOOL TRAINING -
United States Air Force
Lackland, TX01-2024
BASIC MILITARY TRAINING -
United States Air Force
Lackland, TX01-2024
HIGH SCHOOL DIPLOMA -
FAME Public Charter School
Newark, CA01-2007
Skills
- Effective verbal and written communication
- Advcanced in Microsoft Office Suite to include; Word, Excel, PowerPoint and Outlook
- Windows Operating Systems
- Mail fraud
- Mailroom equipment operation
- Mail handling
- Security protocols
- Investigative Techniques
- Situational Awareness
- Decision-Making Under Pressure
- Relationship Building
- Team Collaboration
- Educational Technology
- Digital Learning Platforms
- Data Entry & Documentation
- Training and coaching
Hobbies and Interests
- Who's Who Among American High School Students, 05-06, 06-07
- Special Recognition Award for Volunteering at Grass Valley Elementary, 2006
- Recipient of Abedean Oliver Youth Scholarship, 10-08
- Certificate of Appreciation from Defense Intelligence Agency, Special Communications Office, 08-11
Awards
- Who's Who Among American High School Students, 05-06, 06-07
- Special Recognition Award for Volunteering at Grass Valley Elementary, 2006
- Recipient of Abedean Oliver Youth Scholarship, 10-08
- Certificate of Appreciation from Defense Intelligence Agency, Special Communications Office, 08-11
Timeline
INTERNATIONAL MAIL SUPPORT ANALYST-REVENUE FRAUD
United States Postal Inspection Service
03.2026 - Current
FINANCIAL CRIME INVESTIGATOR
State of Florida Department of Financial Services
09.2025 - 03.2026
CLASSROOM ASSISTANT SPECIAL EDUCATION - COMMUNITY BASED TRANSITION (18PLUSS)
Arlington Independent School District
06.2024 - 02.2025
RESERVES / SECURITY FORCES / SENIOR AIRMAN/ E4
United States Air Force
07.2023 - Current
SUBSTITUTE PARAPROFESSIONAL
Arlington Independent School District
07.2023 - 07.2024
SELF EMPLOYED-STAY AT HOME MOM
Kelly Household
10.2015 - 07.2023
PROBATION/PAROLE AGENT TRAINEE
Mississippi Department of Corrections
02.2015 - 10.2015
CUSTOMER SERVICE REPRESENTATIVE
Avis Budget Car Rental
05.2014 - 01.2015
FEDERAL POLICE OFFICER GS-1803-09
Defense Intelligence Agency
03.2013 - 01.2014
STUDENT TRAINEE/ANALYST GS 03-GS 07
Defense Intelligence Agency
03.2009 - 06.2013
VOLUNTEER TEACHER'S AIDE
Grass Valley Elementary School
06.2006 - 03.2007
YOUTH DEVELOPMENT STAFF
YMCA of The Eastbay
06.2006 - 03.2007
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
ASSOCIATE OF ARTS -
Miami Dade College
CRIMINAL JUSTICE -
Community College of the Air Force
SECURITY FORCES TECHNICAL SCHOOL TRAINING -
United States Air Force
BASIC MILITARY TRAINING -
United States Air Force
HIGH SCHOOL DIPLOMA -
FAME Public Charter School