Gina Ramos
West Monroe,NY
Summary
Conscientious and methodical professional skilled at processing and analyzing case data with high degree of accuracy and speed. Demonstrated expertise in reviewing documents, identifying inconsistencies, and ensuring compliance with established guidelines, contributing to effective case resolution. Strong work ethic and commitment to delivering quality results while maintaining organized and efficient workflows.
Overview
10
10
years of professional experience
Work History
Revenue Specialist II, Child Support Case Processing Analyst
Florida Department of Revenue
01.2025 - 05.2026
- Excellent communication skills to initiate and promptly respond to requests
- Interaction with other states, employers and business partners to secure pertinent case information
- Research, review and analyz case data in order to make decisions and move case toward resolution
- Received 5/5 Performance on First year Review: Task Timeliness (97-100%) and Task Accuracy (95-100%)
Shift Leader/ Inventory Specialist
Walgreens
01.2018 - 01.2025
- Manage store closing and opening procedures to ensure safety and security.
- Train new employees in job duties, safety procedures, and company policies.
- Hold team members accountable during shift by effectively coaching to improve performance.
- Manage inventory levels and minimized loss, following company systems and guidelines.
- Utilize effective communication skills to motivate team members to achieve goals.
Front Desk Agent/Night Audit/Platinum Loyalty Champion
Holiday Inn
01.2016 - 01.2018
- Greeted guests upon arrival and provided assistance with check-in using the Opera Property Management System at a 152-room full service hotel
- Responded to guest requests in an attentive and courteous manner
- Answered telephone calls and made reservations for guests
- Reviewed guidelines for Reward updates and reported changes to colleagues of all IHG Rewards Club Loyalty Program
- Created a detailed log to ensure all members received loyalty points
Education
Bachelor of Science - Hotel, Restaurant And Tourism Management
State University of New York At Plattsburgh
Plattsburgh, NY08-2009
Skills
- Positive attitude
- Verbal and written communication
- Time management
- Microsoft Office proficiency
- HIPAA compliance
- Data analytics
Timeline
Revenue Specialist II, Child Support Case Processing Analyst
Florida Department of Revenue
01.2025 - 05.2026
Shift Leader/ Inventory Specialist
Walgreens
01.2018 - 01.2025
Front Desk Agent/Night Audit/Platinum Loyalty Champion
Holiday Inn
01.2016 - 01.2018
Bachelor of Science - Hotel, Restaurant And Tourism Management
State University of New York At Plattsburgh