Chamie Paul
Avon Park,USA
Summary
Successful customer service expert with strong claims handling,and problem solving background. Over 10 years worth of experience working a combination of call center, retail, warehouse,and office settings. Devoted to giving every customer a positive and unforgettable experience by emphasing on what l can do for them at all time! Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in health, life and auto insurance policy coverage levels, industry practices and compliance requirements. Looking for a rewarding career opportunity with a company who is looking for an honest, positive, and reliable employee who will make a difference in the organization.
Overview
9
9
years of professional experience
Work History
Child Support Case Processing Analyst Interstate
Florida Department of Revenue
Newtown, Connecticut
05.2024 - Current
- Handling daily tasks such as reviewing court orders, updating case information, and guiding parents through their obligations in a way that's respectful and easy to understand.
- Regularly researches overdue accounts, tracks down missing details, and works with parents, team members, and partner agencies to resolve issues and keep cases moving.
- Known for staying organized, documenting every step, and helping families receive the support they're entitled to while maintaining compliance with state regulations.
Certified 911 Public Safety Telecommunicator
Desoto County Sheriff's Department
Arcadia, USA
07.2023 - 02.2024
- Assessed incoming 911 calls and deployed appropriate emergency response personnel.
- Provided callers with necessary medical instructions prior to the arrival of paramedics.
- Monitored multiple radio channels for transmissions from police, fire, and EMS units.
- Generated detailed reports based on incident data collected during shifts.
- Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
Customer Service Cashier
Home Depot
Sebring, USA
02.2023 - 10.2023
- Provided excellent customer service by greeting customers and providing friendly service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Liability Claims Adjuster
Allstate Insurance Co
Coconut Creek, USA
12.2021 - 12.2022
- Investigated liability claims to determine insurance company's responsibility for payment.
- Conducted interviews with claimants, witnesses, and medical providers to obtain information concerning claim circumstances.
- Researched applicable legal precedents and consulted with attorneys when necessary.
- Negotiated settlements with claimants or their representatives in order to resolve disputes.
- Followed up with insured and claimants through, phone, email, and mail with answers regarding rentals, coverage, repairs, estimates, and claim status.
Customer Service Professional
Prudential Life Insurance
Dresher, USA
03.2017 - 07.2021
- Provided excellent customer service to insured by answering customer inquiries and resolving their complaints with an appropriate solution on the first call.
- Provided Record keeping Services which included benefit enrollment, coverage change, billing, group universal life policies, short term long term disability, death claims, medical underwriting, annuities, and continuation of coverage inquiries to several different employers.
- Assisted customers with a disability initiate and process waiver of premiums claims.
- Processed follow up documents to insured after each transaction.
Education
High School Diploma -
Miami Beach High School
Miami Beach, FLSome College -
Bucks County Community College
Newtown, PASkills
- Active Listening
- Call Management
- Teamwork and Collaboration
- Critical Thinking
- Data Entry
- Coverage Determination
- Insurance Claims Review
- Negotiation
- Time Management
- First Call Issue Resolution
- Customer Service
- Customer Complaint Resolution
- Benefits Verification
Timeline
Child Support Case Processing Analyst Interstate
Florida Department of Revenue
05.2024 - Current
Certified 911 Public Safety Telecommunicator
Desoto County Sheriff's Department
07.2023 - 02.2024
Customer Service Cashier
Home Depot
02.2023 - 10.2023
Liability Claims Adjuster
Allstate Insurance Co
12.2021 - 12.2022
Customer Service Professional
Prudential Life Insurance
03.2017 - 07.2021
High School Diploma -
Miami Beach High School
Some College -
Bucks County Community College