Bianca Labbe
Summary
Motivational leader and organizational problem-solver with advanced technique, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Shift Leader Manager
Einsteins Bros Bagels
02.2023 - 04.2024
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Excelled in every store position and regularly backed up front-line staff.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Sales Floor Associate
SKECHERS Factory Outlet
10.2022 - 05.2023
- Maintained a clean and organized work area
- Greeted customers in a friendly polite manner
- Responded to questions, directed customers merchandise within the store, and provided excellent customer service
- Educated customers about current promotions
- Operated cash registers, took payments, and issued receipts.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Supervisor
CHICK-FIL-A
12.2020 - 08.2022
- Assigned tasks to team members according to individual strengths
- Resolved customer complaints and adjusted policies to meet changing needs
- Created positive employee relationships through communication, training, and development coaching
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Inspected work environment for health and safety hazards and reported findings to manager.
Voluntary Worker
FLORIDA OB/GYN GROUP
05.2021 - 08.2021
- Answered phone calls and replied to inquiries or directed caller to appropriate personnel
- Scheduled appointments for patients via phone and in person
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Organized charts, documents, and supplies to maintain team productivity
- Disinfected tools, equipment, and surfaces between patients
- Shadowed the doctor while examining patients
- Worked with Microsoft Excel and Word.
Education
Florida International University
Miami, FL05.2026
High School Diploma -
Park Vista Community High School
Lake Worth, Florida05.2022
Skills
- Attention to Detail
- Teamwork and Collaboration
- Leadership and Management
- Microsoft Certified
- Organizational Skills
- Problem Solving
Languages
English
Haitian Creole
Timeline
Shift Leader Manager
Einsteins Bros Bagels
02.2023 - 04.2024
Sales Floor Associate
SKECHERS Factory Outlet
10.2022 - 05.2023
Voluntary Worker
FLORIDA OB/GYN GROUP
05.2021 - 08.2021
Supervisor
CHICK-FIL-A
12.2020 - 08.2022
Florida International University
High School Diploma -
Park Vista Community High School
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