Sabrina Waters
Shift Lead
Shawnee,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Shift Leader Manager
Pizza Hut
Del City, OK
05.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
In-Home Caregiver
Family Members
Oklahoma City, OK
06.2014 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Administered medications to patients and remained vigilant for negative side effects.
- Provided mobility assistance such as walking and regular exercising.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medication as directed by physician.
Car Hopper
Sonic
Del City, OK
02.2022 - 04.2022
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Monitored drive-in parking lot regularly to direct drivers into designated areas and maintain safe and organized service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Reconciled receipt totals, cash and credit payments to address shortages.
Shift Lead Manager
Wendy's
Del City, OK
03.2015 - 11.2016
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Set overall vision and provided team leadership.
- Exercised composure under pressure and in escalated customer service scenarios.
- Evaluated employee performance and coached and trained to improve weak areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Streamlined operations to improve process efficiency.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Liaised internally to focus on administrative and organizational matters and externally to concentrate on professional practice issues.
- Completed after shift review reports to remind supervisors of completed work.
- Measured team performance and reported metrics to leadership team members.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Excelled in every store position and regularly backed up front-line staff.
Education
GED -
Northwest Classen High School
Oklahoma City, OK 08.2004 - 08.2004
Skills
Inventory controls
Accurate money handling
Schedule Management
Team Building
Flexible and Adaptable
Active Listening
Attention to Detail
Timeline
Shift Leader Manager
Pizza Hut
05.2022 - Current
Car Hopper
Sonic
02.2022 - 04.2022
Shift Lead Manager
Wendy's
03.2015 - 11.2016
In-Home Caregiver
Family Members
06.2014 - Current
GED -
Northwest Classen High School
08.2004 - 08.2004