Bianca Larico
Gilbert,AZ
Summary
Proven Customer Service Representative at E&M Remodeling & Restoration LLC, excelling in conflict resolution and customer satisfaction enhancement. Leveraged problem-solving and active listening to boost customer retention by 20%. Specializes in complaint handling and educating clients, demonstrating a commitment to excellence and continuous improvement in customer relations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
E&M Remodeling & Restoration LLC
06.2022 - 06.2024
- Communicating with customersListening to customers' concerns and questions, and responding calmly
- Handling complaintsUsing de-escalation techniques to move customers toward a calmer state and a solution
- Processing orders and transactionsReceiving and processing orders, as well as handling cancellations, returns, and exchanges
- Requesting feedbackAsking for feedback shows customers that you care about what they think and want to improve your business
- Educating customersProviding information about services, payment, and what happens if the agreement is terminated
Education
High School Diploma -
Nfl Yet College Prep Academy
Phoenix, AZ06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
E&M Remodeling & Restoration LLC
06.2022 - 06.2024
High School Diploma -
Nfl Yet College Prep Academy
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