BIANCA LASTER
Safeway
Colorado Springs,CO
3
years of professional experience
Experienced in customer service and team training with a proven track record of resolving complex issues efficiently. Adept at maintaining high standards of cleanliness and professionalism while delivering exceptional guest services. Seeking to leverage skills and experience in a challenging Account Manager role to support organizational growth and client satisfaction.
Work History
BARTENDER AND SERVER
1 Year 6 Months- Provided customer service and was involved in training [x] new team members each month
- Greeted all the customers that came to the bar
- Making sure the bar was properly kept up to standards
- Setting up and closing down the bar, that also includes closing any open checks
Respite Care Provider
1 Year 8 Months- Provided respite support for children and adults with developmental disabilities, maintaining safe, consistent care routines.
- Monitored client well-being, responding promptly to behavioral changes and escalating concerns appropriately.
- Documented daily activities, observations, and care notes for clear communication with families and support teams.
- Adapted quickly to changing needs, schedules, and household expectations during in-home respite assignments.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
CUSTOMER SERVICE
3 Years 5 Months- Upheld the highest standards of cleanliness and staff conduct and reduced complaints
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Trained any new employees in customer service script recitation, conflict resolution, and data entry practices
Education
HIGH SCHOOL DIPLOMA
Skills
Highly reliable
Team player attitude
Customer service expertise
Cleanliness and hygiene
Cash register operation
Responsible alcohol service
Hospitality service expertise
Professional appearance
Customer service
Computer literacy
Guest services
Microsoft excel
Outgoing personality
Patience and tolerance
Handling difficult customers
Memory retention
Payment processing
New hire training
Sales expertise
Team training and development
Communication skills
Time management
Microsoft word
Timeline
BARTENDER AND SERVER
Karma Night Club
04.2025 - CurrentRead More
Respite Care Provider
Pikes Peak Respite Services
02.2025 - CurrentRead More
CUSTOMER SERVICE
Safeway
05.2023 - CurrentRead More
Doherty High School
HIGH SCHOOL DIPLOMA
Read More