Bianca Loyd
Elmont,NY
Summary
Dynamic and goal-oriented professional with a proven track record at Nordstrom Rack, excelling in customer service and store organization. Adept at cash handling and fostering strong relationships, I consistently enhance customer satisfaction and engagement through effective communication and attention to detail. Committed to delivering exceptional results in fast-paced environments.
Professional in sales with strong focus on customer service and product knowledge. Proven ability to collaborate effectively with team members and adapt to changing needs. Skilled in driving sales, maintaining organized displays, and assisting customers. Reliable and results-driven, ensuring consistent achievement of sales targets and positive customer experiences.
Retail professional with comprehensive background in customer service and sales. Consistently achieves sales targets through strong focus on customer needs and excellent product knowledge. Known for collaborative efforts with team members and adaptability to changing store demands.
Overview
7
7
years of professional experience
Work History
Sales Floor Associate
Nordstrom Rack
07.2025 - Current
- Provided exceptional customer service by assisting shoppers with product inquiries and locating merchandise.
- Maintained organized sales floor, ensuring merchandise displays were visually appealing and well-stocked.
- Assisted in inventory management by receiving shipments and conducting regular stock checks to minimize discrepancies.
- Processed transactions efficiently at point-of-sale, handling cash and credit transactions accurately.
- Resolved customer concerns promptly, enhancing overall shopping experience and fostering loyalty.
- Educated customers on promotions and loyalty programs, contributing to increased customer engagement and satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Communication with customers professionally and proactively to provide product information and advice.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Lead Teacher
The Learning Experience
11.2024 - 05.2025
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive learning environment that encouraged student participation and growth.
- Collaborated with parents to support student development and address individual needs.
- Mentored new teachers on classroom management techniques and instructional strategies.
- Assessed student progress regularly, adjusting teaching methods to enhance learning outcomes.
- Coordinated activities promoting social-emotional skills among students within the classroom.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Gymnastics Instructor
Gold Medal Gymnastics Center
07.2023 - 11.2024
- Instructed gymnastics techniques to diverse age groups, fostering skill development and confidence.
- Created engaging lesson plans tailored to individual student needs and abilities.
- Monitored student progress, providing constructive feedback to enhance performance.
- Ensured safety protocols were followed during all training sessions and activities.
- Conducted skill assessments to identify areas for improvement in students' performance.
- Mentored junior instructors, sharing best practices and enhancing teaching strategies.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Maintained accurate records on student attendance, skill development, and achievements for reporting purposes.
- Cultivated strong relationships with parents and guardians, fostering open communication regarding athlete progress and program updates.
- Coordinated group activities that fostered teamwork among athletes while improving their skills in a fun environment.
Nanny
Jovie Agency
01.2023 - 07.2023
- Provided attentive care for children, ensuring safety and well-being during daily activities.
- Organized engaging educational and recreational activities to promote child development and learning.
- Communicated effectively with parents regarding children's progress and daily routines.
- Maintained clean and safe environment, adhering to health and safety guidelines consistently.
- Adapted childcare techniques based on individual needs, fostering positive relationships with children.
- Assisted in meal preparation, promoting healthy eating habits among children in care.
- Collaborated with other caregivers to share insights and strategies for effective child engagement.
- Monitored developmental milestones, reporting observations to parents for ongoing support and guidance.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
Line Cook
Panera Bread
09.2022 - 01.2023
- Prepared high-quality food items following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen stations to ensure safety and efficiency.
- Operated kitchen equipment, including ovens, grills, and slicers, adhering to safety protocols.
- Assisted team members during peak hours to deliver timely service and support operations.
- Monitored inventory levels and reported shortages to ensure consistent supply availability.
- Collaborated with front-of-house staff to coordinate orders and enhance customer satisfaction.
- Implemented best practices for food storage to minimize waste and ensure freshness.
- Participated in training new staff on food preparation techniques and kitchen procedures.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Sales Associate
Champs Sports
07.2020 - 04.2021
- Assisted customers in selecting products, enhancing their shopping experience and satisfaction.
- Maintained knowledge of current promotions and product details to inform customer decisions.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Organized merchandise displays to optimize store layout and improve product visibility.
- Monitored inventory levels, conducting stock checks to support replenishment efforts timely.
- Resolved customer inquiries and complaints promptly to maintain positive brand reputation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Party Coordinator and Front Desk Management
Dani’s Strike Zone
04.2019 - 07.2020
- Coordinated event logistics, including scheduling and vendor management.
- Developed themed party packages to enhance guest experiences.
- Assisted clients in selecting decorations and activities for events.
- Implemented feedback collection processes to improve service quality.
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
- Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
- Achieved positive client feedback by consistently delivering high-quality customer service before, during, and after each event.
- Collaborated with cross-functional teams to ensure seamless execution of events from start to finish, managing timelines and troubleshooting issues as they arose.
Education
Bachelor Of Applied Arts - Psychology
Touro College
New York (City), NYBachelor Of Applied Arts - Psychology
St.John’s University
Queens, NYHigh School Diploma -
Elmont Memorial High School
ELMONT06.2022
Skills
- Goal oriented
- Customer service
- Store maintenance
- Cash handling
- Cleaning
- Sales expertise
- Store cleaning
- POS system operation
- Friendly and helpful
- Adaptable and flexible
- Strong communication and interpersonal skills
- Attention to detail
- Team cooperation
- Relationship building
- Creative thinking
- Store organization
- Multitasking
- Cleaning and sanitizing
- Childcare needs
- Lesson planning
- Conflict resolution
- Classroom management
- Parent-teacher communication
- Child development
- Safety awareness
- Adaptive teaching methods
- Physical fitness assessment
- Strength and conditioning principles
- Infant care experience
- Childcare
- Valid Driver's license
- Arts and crafts
- Meal preparation
- Child supervision
- Outdoor activities
Timeline
Sales Floor Associate
Nordstrom Rack
07.2025 - Current
Lead Teacher
The Learning Experience
11.2024 - 05.2025
Gymnastics Instructor
Gold Medal Gymnastics Center
07.2023 - 11.2024
Nanny
Jovie Agency
01.2023 - 07.2023
Line Cook
Panera Bread
09.2022 - 01.2023
Sales Associate
Champs Sports
07.2020 - 04.2021
Party Coordinator and Front Desk Management
Dani’s Strike Zone
04.2019 - 07.2020
Bachelor Of Applied Arts - Psychology
Touro College
Bachelor Of Applied Arts - Psychology
St.John’s University
High School Diploma -
Elmont Memorial High School