Bianca L Rodriguez Martinez
Monroe,NC
Summary
I am dependable and I have great communication skills. I am bilingual in Spanish and English. I work well with others and I have great organizational and prioritizing skills. My computer skills include Microsoft Word, PowerPoint, and Excel. I am reliable and responsible and I am eager to learn and take on new challenges.
Overview
8
8
years of professional experience
Work History
Head Cashier
Lowe’s
Monroe, NC
10.2021 - 10.2024
- Work closely with front-end staff to helped customers find specific products, answered questions, and offered product advice with high levels of customer satisfaction, while resolving customer complaints and signed them up for store reward program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct and accepted cash and credit card payments, issued receipts and provided change.
- Assisted in inventory management, including stock checks and coordinating with merchandise team on product availability.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff and scheduling and supervising said staff
Front Desk Attendant
Monroe Aquatics and Fitness Center
Monroe, NC
12.2020 - 01.2022
- Welcomed large volume of guests and improved overall customer service, and input and confirmed reservations for guests.
- Encouraged and motivated members to attend group fitness classes to boost profitability.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Retail Banker
F.S.N.B- Fort Sill National Bank
Monroe, NC
07.2018 - 04.2019
- Generated reports on completed transactions for management review, including, but not limited to, reporting daily averages and shortages to operations department.
- Received and counted daily inventories of cash, drafts and checks and balanced cash drawer daily to maintain accurate records of all transactions conducted.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Follow strict safety procedures when opening and closing the branch.
Tax Associate
H&R Block
Monroe, NC
12.2016 - 04.2018
- Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Performed detailed record-keeping for all tax files and documentation for future reference.
- Assisted clients with IRS audits, including preparing documentation and representing clients in discussions with the IRS.
- Responded promptly to inquiries from both internal and external customers regarding taxation issues.
Inventory repairer/ Machine Operator
United Veneer
Indian Trail, NC
04.2017 - 01.2018
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Adjusted system settings to ensure optimal performance of the machinery.
- Inspected finished products for quality assurance purposes prior to releasing them from the facility.
Education
High School -
Monroe High School
Monroe, NC06-2012
Skills
- Bilingual (Speak both English & Spanish)
- Communication
- Computer Skills (Word, Excel, Power Point)
- Data Entry
- Customer Service
- Training and coaching
Timeline
Head Cashier
Lowe’s
10.2021 - 10.2024
Front Desk Attendant
Monroe Aquatics and Fitness Center
12.2020 - 01.2022
Retail Banker
F.S.N.B- Fort Sill National Bank
07.2018 - 04.2019
Inventory repairer/ Machine Operator
United Veneer
04.2017 - 01.2018
Tax Associate
H&R Block
12.2016 - 04.2018
High School -
Monroe High School