Bianca Lynette Chassagne
The Woodlands
Summary
Award-winning leasing professional with a proven record of driving occupancy, delivering exceptional resident experiences, and supporting high-performing teams. Recognized as Knightvest Residential's 2025 Rising Star after helping increase community occupancy from 91% to 96% within months of joining the company. Experienced in sales, operations, resident relations, training, and cross-functional teamwork, with a passion for developing people and creating positive experiences. Seeking to continue growing within Knightvest Residential as an Assistant Community Manager.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Leasing Professional
Knightvest Residential
10.2025 - Current
- Awarded Knightvest Residential's 2025 Rising Star Award for outstanding performance and contributions to the Houston portfolio.
- Increased community occupancy from 91% to 96% through proactive leasing, relationship building, and consistent follow-up.
- Managed complete leasing lifecycle, engaging prospects, conducting tours, processing applications, preparing leases, facilitating move-ins and renewals, and maintaining resident communication.
- Mentor newly hired Leasing Professionals by sharing leasing strategies, operational procedures, and best practices to support team success.
- Collaborated with management and maintenance to address resident concerns, ensuring exceptional customer service.
- Strive to make every interaction a positive one by bringing energy, encouragement, and a can-do attitude to prospects, residents, vendors, and teammates, helping turn challenges into solutions.
- Utilize RealPage and Microsoft Office to manage leasing activity, documentation, reporting, and daily operations.
Supervisor • Certified Trainer • Bartender • Server
Landry's Seafood House
02.2024 - 09.2025
- Promoted through multiple positions based on leadership, performance, and operational excellence.
- Completed the Landry's Supervisor Certification Program while preparing for a management position.
- Supervised shifts of more than 20 team members, including servers, bartenders, hosts, and support staff.
- Assisted with scheduling, opening and closing procedures, cash handling, deposits, inventory, guest recovery, labor support, and daily restaurant operations.
- Trained and developed new employees while maintaining company standards and service excellence.
- Established partnerships with local businesses as Brand Ambassador to create banquet and event opportunities.
- Demonstrated a hands-on leadership style by stepping into any department to maintain smooth operations.
Education
Bachelor's Degree - Hospitality & Communications
Lone Star College
Houston, TX01-2028
Skills
- Leadership
- Resident Relations
- Sales & Leasing
- Integrity
- Conflict Resolution
- Customer Service
- RealPage
- Microsoft Office
- Relationship Building
- Communication
Certification
- Restaurant Supervisor Training - April 2025
Timeline
Leasing Professional
Knightvest Residential
10.2025 - Current
Supervisor • Certified Trainer • Bartender • Server
Landry's Seafood House
02.2024 - 09.2025
Bachelor's Degree - Hospitality & Communications
Lone Star College
Awards & Achievements
Knightvest Residential Rising Star Award (2025)