Abigail Morand
Livermore,CA
Summary
Energetic and personable individual with skills that contribute towards building strong relationships and providing exceptional customer service. Familiar with property management principles, and strong ability to demonstrate organizational and communication skills. Dedicated to creating positive experiences for residents and prospects, while also contributing to the success of the leasing team.
Overview
5
5
years of professional experience
Work History
Leasing Professional
The Highlands
Reno, NV
02.2024 - Current
- Contributed towards leasing and marketing efforts to maintain occupancy and retention goals, including online outreach, resident communication, and move-in coordination. Used property management software, such as Entrata and Microsoft 360, to track unit availability, leasing activity, ensure units were ready for move-in, and help with lease renewals.
- Successfully increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Led informative tours showcasing unit features and amenities, while confidently answering all questions with thorough property knowledge.
- Monitored the property's appearance regularly, working with maintenance teams to address any issues efficiently.
Waitress
The Club at Ruby Hill
Pleasanton, CA
05.2022 - 08.2023
- Provided food and beverage service at weddings and restaurant dining, assisted with event setup and breakdown for weddings and golf tournaments, ensuring smooth execution and guest satisfaction.
Dog Daycare Supervisor & Dog Boarding team member
The Ranch Pet Resort & Spa
Livermore, CA
07.2020 - 08.2021
- Supervised dogs in daycare to ensure safe interactions and prevent conflicts, maintained cleanliness by feeding, refreshing water, and cleaning kennels, organized enrichment activities including walks and outdoor play.
Education
Bachelors of Arts (B.A.) - Psychology, Minor in Human Development and Family Science
University of Nevada, Reno
Reno, NV05.2025
Psychology
University of Arizona
Tucson, AZ05.2023
Skills
- Interpersonal communication
- Problem solving
- Customer service
- Leadership
- Outgoing
- Organized
- Telephone and email etiquette
- Goal-oriented mindset
- Event planning
- Teamwork
Awards
Dean's List
Timeline
Leasing Professional
The Highlands
02.2024 - Current
Waitress
The Club at Ruby Hill
05.2022 - 08.2023
Dog Daycare Supervisor & Dog Boarding team member
The Ranch Pet Resort & Spa
07.2020 - 08.2021
Bachelors of Arts (B.A.) - Psychology, Minor in Human Development and Family Science
University of Nevada, Reno
Psychology
University of Arizona
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