Seryna Gonzalez
Miami,FL
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Possessing a strong attention to detail, well-developed communication skills, and excellent time management abilities. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
6
6
years of professional experience
Work History
Leasing Professional
RKW Residential
, FL
02.2022 - Current
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Checked rental eligibility by following company's verification process.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Conducted informative and personalized tours, resulting in new leases.
- Tracked leads using CRM software and followed up with interested parties.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Leasing Professional
American Landmark Apartments
Miami, FL
04.2021 - 02.2022
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Checked rental eligibility by following company's verification process.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Maintained accurate records of correspondence with and from tenants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Contacted and followed up with tenants on renewal notices.
- Escalated critical issues to property manager to deliver immediate resolution.
- Created and maintained newsletter to keep residents aware of upcoming events and activities.
- Inspected outside of property regulary and immediately notified maintenance department to remedy issues and maintain curbside appeal.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Detailed application requirements and answered questions from prospective tenants.
- Increased occupancy through dynamic marketing initiatives.
- Used conflict resolution skills to quickly resolve issues among residents.
Receptionist
Venetian Nail Spa
Miami, FL
01.2019 - 04.2021
- Greeting and welcoming guests to providing a positive first impression of the company.
- Directing guests and answering questions.
- Notifying employees of customer arrivals.
- Following procedures, rules, and regulations in order to keep a safe and clean reception area.
- Documenting and communicating various actions, irregularities, and continuing needs in the salon.
- Answering the telephone; taking and relaying messages; providing various information to callers.
- Providing administrative and clerical support.
- Scheduling appointments and maintaining appointment calendar.
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL2017
Skills
- Microsoft Office (Word, Excel)
- Project management
- Adminstrative writing and typing skills
- Multi-line phone systems
- Verbal and written communication
- Listening
- Confidentiality
- Planning
- Responsible
- Management
- Leadership
- Customer Service
- Managing
- Fast learner
- Handling pressure and tolerating stress
- Attention to detail
- Initiative
- Reliability
- Efficiency
- Conflict resolution
- Time Management
- Administrative, Scheduling
- Attention to detail, Spanish
- Clerical, Tables
- Conflict resolution, Telephone
- Credit, Time Management
- Customer Service, Typing skills
- Directing, Written communication
- English
- Inventory
- Leadership
- Listening
- Managing
- Excel
- Microsoft Office
- Word
- Phone systems
- Project management
- Fast learner
- Reception
Languages
Bilingual (English and Spanish)
References
Available upon request.
Timeline
Leasing Professional
RKW Residential
02.2022 - Current
Leasing Professional
American Landmark Apartments
04.2021 - 02.2022
Receptionist
Venetian Nail Spa
01.2019 - 04.2021
High School Diploma -
Miami Sunset Senior High School
Similar Profiles
Nico AranetaNico Araneta
Lease Up Property Manager at RKW ResidentialLease Up Property Manager at RKW Residential
William BriningerWilliam Brininger
Community Manager at RKW ResidentialCommunity Manager at RKW Residential
Amy ShubAmy Shub
Multi-Site Property Manager at RKW ResidentialMulti-Site Property Manager at RKW Residential