Bianca Macias
El Paso ,TX
Summary
Leasing agent with expertise in contract negotiation and property management, developed at Capstone Real Estate Services. Streamlined tenant application processes, resulting in increased customer satisfaction. Demonstrated ability to mentor new agents and promote teamwork in high-pressure environments. Strong organizational and problem-solving skills enhance leasing operations.
Overview
17
17
years of professional experience
Work History
Leasing Agent
Capstone Real Estate Services
11.2024 - Current
- Conducted background, reference, and credit checks for tenant screening processes.
- Managed application paperwork to expedite leasing for prospective tenants.
- Guided property tours for prospective tenants, emphasizing key features of the property.
Leasing Agent
Integrity Asset Management
08.2022 - 11.2024
- Coordinated schedules with new residents to ensure smooth move-in process and accurate documentation completion.
- Distributed tenant renewal notices and conducted follow-ups to enhance retention rates.
- Trained and mentored new leasing agents, promoting teamwork and a supportive work environment.
Manager
Fred Loya Insurance
01.2015 - 08.2022
- Motivated employees to enhance productivity and engagement in work.
- Accomplished multiple tasks within established timeframes.
- Resolved customer disputes promptly, ensuring high-quality service delivery.
- Optimized marketing strategies to attract new customers and promote business.
Team Lead
Hobby Lobby
06.2008 - 01.2015
- Trained new team members on company procedures and safety standards.
- Coached team members in essential job techniques to improve performance.
Education
No Degree - Medical Billing And Coding
Southwest University
El Paso 05-2008
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Contract negotiation
- Property reporting
- Lease oversight
- Fair housing policies
Languages
Spanish
Native or Bilingual
Timeline
Leasing Agent
Capstone Real Estate Services
11.2024 - Current
Leasing Agent
Integrity Asset Management
08.2022 - 11.2024
Manager
Fred Loya Insurance
01.2015 - 08.2022
Team Lead
Hobby Lobby
06.2008 - 01.2015
No Degree - Medical Billing And Coding
Southwest University
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