Bianca Matos
Egg Harbor,NJ
Summary
Dedicated Cocktail Service Professional with extensive experience in providing exceptional customer service and achieving sales targets. Celebrated for cultivating a warm, engaging atmosphere while upholding high standards of service quality through strong communication skills. Focused on continuous improvement and professional growth within the hospitality industry.
Overview
16
16
years of professional experience
Work History
Wait Staff Member
Sofia's Restaurant
Margate City, New Jersey
03.2022 - Current
- Prepared tables for guests through organized arrangement of dining essentials.
- Arranged table settings including appropriate tableware.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Maintained quick and proficient service for every guest.
Audio Visual Technician
Encore
Atlantic City, New Jersey
12.2019 - Current
- Identified, diagnosed, and resolved problems with media systems.
- Implemented backup plans in case there are any unexpected problems with the AV system during an event.
- Monitored and repaired range of equipment, including audio, video and video conferencing systems.
- Managed diverse equipment systems including cameras, switchers, and projectors to meet customized needs.
Wait Staff Member
Deauville Inn
Sea Isle City, New Jersey
05.2024 - 10.2024
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared tables by setting up linens, silverware and glassware.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Opened and served bottles of wine and assorted beverages for guests.
- Executed swift and proficient guest assistance.
Title Coordinator
Surety Title Agency
Ocean City, New Jersey
04.2021 - 12.2022
- Processed and maintained title files, implementing security measures to protect data.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Created reports on title discrepancies and researched solutions for resolution.
Au Pair
Dream Au
Wellington , New Zealand
08.2018 - 08.2019
- Maintained cleanliness and organization of children's living spaces and play areas.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided transportation to school, extracurricular activities, and other appointments.
Wait Staff Member
Borgata Casino & Hotel
Atlantic City, New Jersey
03.2017 - 08.2018
- Organized table settings, ensuring cleanliness and readiness for guests.
- Executed accurate placement of linens, cutlery and glassware on tables.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Maintained swift, reliable service for all patrons.
Bottle Server
Harrahs Casino And Resort
Atlantic City, New Jersey
03.2014 - 03.2017
- Gathered empty bottles, and dirty glassware from tables, readying the area for new patrons.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Handled order placements and bookings, ensuring seamless operations.
- Cultivated a stimulating and entertainment-focused setting for all visitors.
Wait Staff Member
A Dam Good Sports Bar
Atlantic City, New Jersey
05.2011 - 03.2014
- Set up place settings using sanitized tableware, linens and napkins to ensure guest readiness.
- Organized table layouts with necessary dining accessories.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Executed timely and efficient fulfillment of all guest requirements.
Wait Staff Member
Trump Marina Hotel & Casino
Atlantic City, New Jersey
02.2009 - 05.2011
- Organized table settings to ensure readiness for guest arrivals.
- Addressed inquiries related to menu options, food preparation methods, ingredient specifics and potential allergens.
- Set up dining setups including linens, cutlery, and glasses.
- Provided quick and efficient service to guests.
Education
Diploma in Herbal Studies - Herbal Medicine
American College of Healthcare Sciences
Portland, OR09-2025
Associate of Arts - Communications
Atlantic Cape Community College
Mays Landing, NJ05-2012
Skills
- Dietary support
- POS system operation
- Food allergy awareness
- Food safety oversight
- Video Production
- Editing Proficiency in Adobe Premiere
- Editing Skills in Final Cut Pro
- Botanical Knowledge
- Sorting Administrative Files
- Proficient in Microsoft Word
- Advanced Excel Skills
- PowerPoint Design Expertise
- Canva Design Skills
- Proficient in Video Switcher Operation
Timeline
Wait Staff Member
Deauville Inn
05.2024 - 10.2024
Wait Staff Member
Sofia's Restaurant
03.2022 - Current
Title Coordinator
Surety Title Agency
04.2021 - 12.2022
Audio Visual Technician
Encore
12.2019 - Current
Au Pair
Dream Au
08.2018 - 08.2019
Wait Staff Member
Borgata Casino & Hotel
03.2017 - 08.2018
Bottle Server
Harrahs Casino And Resort
03.2014 - 03.2017
Wait Staff Member
A Dam Good Sports Bar
05.2011 - 03.2014
Wait Staff Member
Trump Marina Hotel & Casino
02.2009 - 05.2011
Diploma in Herbal Studies - Herbal Medicine
American College of Healthcare Sciences
Associate of Arts - Communications
Atlantic Cape Community College