Bianca Medina
Lovington,NM
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Caregiver
Goodlife Senior Care
Lovington, Nm
11.2025 - Current
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Monitored client health by recording vital signs and reporting changes.
- Communicated effectively with families about client needs and preferences.
- Assisted in meal preparation according to dietary restrictions and preferences.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Followed safe lifting and transferring techniques to transport residents.
- Reported concerns to nurse supervisor to promote optimal care.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Care giver
Miracle Home Health
Hobbs, New Mexico
05.2021 - 08.2022
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with clients to understand their preferences and concerns.
- Monitored client health by recording vital signs and reporting changes to supervisors.
- Prepared nutritious meals following dietary guidelines and client specifications.
- Maintained a clean and safe environment for clients by performing light housekeeping tasks.
- Provided companionship and emotional support to enhance client well-being.
- Documented care activities in compliance with company policies and procedures.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
Care giver
Care A Van
Hobbs, NM
09.2015 - 03.2016
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with clients to understand their preferences and concerns.
- Monitored client health by recording vital signs and reporting changes to supervisors.
- Prepared nutritious meals following dietary guidelines and client specifications.
- Maintained a clean and safe environment for clients by performing light housekeeping tasks.
- Provided companionship and emotional support to enhance client well-being.
- Documented care activities in compliance with company policies and procedures.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Followed safe lifting and transferring techniques to transport residents.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Sacker
Bob’s Thriftway
Lovington, Nm
08.2014 - 05.2015
- Packed customer orders accurately for efficient distribution.
- Maintained cleanliness and organization in the packing area.
- Assisted team members with heavy lifting and product handling.
Customer Service Representative
Dominos Pizza Inc.
Lovington, Nm
01.2014 - 08.2014
- Provided exceptional customer service in fast-paced pizza delivery environment.
- Managed customer inquiries and resolved issues effectively and efficiently.
- Processed orders accurately using point-of-sale system.
- Collaborated with team members to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of workstations during busy shifts.
- Handled cash transactions and balanced register at end of shifts.
- Engaged with customers to enhance their dining experience through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Pizza Hut
Lovington, Nm
03.2013 - 08.2013
- Provided exceptional customer service in fast-paced pizza delivery environment.
- Managed customer inquiries and resolved issues effectively and efficiently.
- Processed orders accurately using point-of-sale system.
Education
New Hope High School
Lovington, Nm Skills
- Assistance with daily living
- Vital signs monitoring
- Meal preparation
- Personal hygiene support
- Client relationship management
- Health compliance procedures
- Documentation and reporting
- Environment safety maintenance
- Compassionate care delivery
- Effective communication
- Verbal and written communication skills
- Heavy lifting
- Housekeeping tasks
- At-home care instruction
- Autism support
- [Language] fluency
- Elderly care
- Dementia care
- State regulations
- End-of-life care
- Personal hygiene assistance
- Housekeeping
- Customer relationship management
- Payment processing
- Positive and professional
- Member account management
- Typing [number] wpm
- Retail store support
- Adaptability and flexibility
- Customer service
- Empathy and patience
- Team development
- Retail sales customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Caregiver
Goodlife Senior Care
11.2025 - Current
Care giver
Miracle Home Health
05.2021 - 08.2022
Care giver
Care A Van
09.2015 - 03.2016
Sacker
Bob’s Thriftway
08.2014 - 05.2015
Customer Service Representative
Dominos Pizza Inc.
01.2014 - 08.2014
Customer Service Representative
Pizza Hut
03.2013 - 08.2013
New Hope High School