Bianca Meyers
Bowling Green,KY
Summary
- Field Service Technician with extensive experience in histology laboratory equipment, specializing in Leica Bond immunostainers, Peloris tissue processors, and stainers. Additional knowledge of core equipment, including microtomes and cryostats. Recognized for strong troubleshooting skills, customer training, and timely project completion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Service Technician
Avantik
03.2020 - Current
- Installed new equipment and provided operation and maintenance training to customers.
- Conducted partial and full dismantling of equipment for efficient repairs and restoration.
- Managed installation, repair, maintenance, and testing tasks both on-site and off-site.
- Adhered to safety protocols to ensure injury prevention in the field.
- Reviewed completed jobs to minimize equipment failures and reduce callbacks.
- Delivered technical support to troubleshoot and maintain hydraulic, mechanical, and electrical systems.
Field Service Technician
TechniServe LLC
01.2020 - 07.2024
- Diagnosed and resolved complex instrument malfunctions to ensure optimal performance.
- Conducted regular maintenance on laboratory equipment, enhancing reliability and longevity.
- Streamlined service processes, improving response times for equipment repairs and maintenance.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Store Manager
Verizon Wireless
02.2014 - 02.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
Education
High School Diploma -
Oliver Ames High School
North Easton, MA08.2013
Skills
- Installation & Repair of Histology Equipment
- Specialized Expertise: Leica Bond Immunostainers and Peloris Tissue Processors
- Knowledge of Core Equipment: Microtomes, Cryostats
- Preventive & Corrective Maintenance
- Troubleshooting Complex Instrument Malfunctions
- Customer satisfaction
- Calibration & Quality Control
Certification
Certificate of completion on Leica Bond Stainers and Peloris Tissue Processors.
Timeline
Field Service Technician
Avantik
03.2020 - Current
Field Service Technician
TechniServe LLC
01.2020 - 07.2024
Store Manager
Verizon Wireless
02.2014 - 02.2020
High School Diploma -
Oliver Ames High School