Bianca Mirza
Chandler,AZ
Summary
Proven leader in customer service and early childhood education, excelling at Arizona Residential LLC and Creme De La Creme Center of Excellence. Expert in classroom management and parent-teacher communication, I significantly enhanced customer satisfaction and fostered a supportive learning environment through innovative teaching strategies and effective problem resolution.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Arizona Residential LLC
05.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Lead Teacher, Three-Year-Olds Classroom
Creme De La Creme Center of Excellence
09.2023 - Current
- Established clear expectations for behavior, leading to increased focus during instructional time.
- Enhanced learning experience by incorporating hands-on activities and group projects in daily lessons.
- Continuously pursued professional development opportunities to stay current on best practices in early childhood education, translating new knowledge into practical classroom applications.
- Collaborated with colleagues to develop interdisciplinary curriculum units that connected various subject areas.
- Developed strong relationships with students and parents, fostering a supportive classroom environment.
Education
Bachelor of Business - Marketing
Arizona State University
Tempe, AZ05-2026
High School Diploma -
Greenway High School
Phoenix, AZ05-2022
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Cash Handling
- Parent-Teacher Communication
- Documentation and Recordkeeping
- Nutrition and Health
- Creative Teaching Strategies
- Classroom Management
Languages
Romanian
Native or Bilingual
Timeline
Lead Teacher, Three-Year-Olds Classroom
Creme De La Creme Center of Excellence
09.2023 - Current
Customer Service Manager
Arizona Residential LLC
05.2022 - Current
Bachelor of Business - Marketing
Arizona State University
High School Diploma -
Greenway High School
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