Bianca Noel
Orlando,FL
Summary
Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
Work History
Team Lead
Crayola Experience
Orlando, FL
03.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Assisted with a guests issues and have knowledge on to deescalate a stressful situation
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Host/Server
Universal Orlando
Orlando, FL
10.2021 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Ride Operator
SeaWorld Parks & Resorts
Orlando, FL
04.2022 - 12.2022
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Sales Associate
Footaction
Orlando, FL
04.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Tommy Hilfiger
Orlando, FL
11.2020 - 01.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
GED -
Oak Ridge High School
Orlando, FL05.2022
Skills
- Customer Focus
- Performance Improvement
- Problem-Solving
- Teamwork and Collaboration
- People Management
- Work Planning and Prioritization
- Analytical Thinking
- Complex Problem-Solving
Objective
Dedicated and passionate individual seeking a position as a Passenger Service Agent, leveraging excellent communication skills, a commitment to customer service, and relevant work experience to ensure a seamless travel experience for passengers.
Timeline
Team Lead
Crayola Experience
03.2023 - Current
Ride Operator
SeaWorld Parks & Resorts
04.2022 - 12.2022
Host/Server
Universal Orlando
10.2021 - 04.2023
Sales Associate
Footaction
04.2021 - 03.2022
Sales Associate
Tommy Hilfiger
11.2020 - 01.2021
GED -
Oak Ridge High School