Bianca Oliver
Grand Prairie
Summary
Driven Healthcare Professional dedicated to holistic support with background in customer service . Quick learner dedicated to strengthening expertise through ongoing education, professional development and hands-on experience. Strong critical thinking skills quickly recognizes and executes emergency interventions. Demonstrated success in forging relationships with patients and providing counseling, support and companionship.
Overview
5
5
years of professional experience
Work History
Healthcare Specialist
Dialog Direct
Fort Worth
11.2024 - Current
- Managed medication orders for patients including obtaining prior authorizations from insurance companies.
- Provided emotional support to patients dealing with chronic illnesses or disabilities.
- Educated patients on preventative care measures, such as nutrition advice and exercise regimens .
Healthcare Specialist
OptumRx
Dallas
12.2022 - 11.2024
- Processed enrollments accurately and efficiently
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed enrollment deadlines effectively
- Enhanced patient satisfaction by implementing innovative health care programs and services.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, always protecting client privacy.
Healthcare Specialist
United Healthcare Group
06.2020 - 12.2022
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Manage large amounts of inbound and outbound calls in a timely manner
- Keep records of all conversations in our call center database in a comprehensible way
- Enrolling customers in a health plan
- Informing customer about their health plan and any deadline for enrollments
Education
High School Diploma -
Chisholm Trail High School
Fort Worth, TX05-2020
Some College (No Degree) -
Tyler Junior College
Tyler, TXSkills
- Communication
- Problem solving
- Time management
- Active listening
- Patience
- Positive attitude
- Conflict resolution
- Creativity and Resourcefulness
Timeline
Healthcare Specialist
Dialog Direct
11.2024 - Current
Healthcare Specialist
OptumRx
12.2022 - 11.2024
Healthcare Specialist
United Healthcare Group
06.2020 - 12.2022
High School Diploma -
Chisholm Trail High School
Some College (No Degree) -
Tyler Junior College