Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takiya Jenkins

Terrell,TX

Summary

Health Specialist with education and experience in clinical operations and healthcare delivery, supporting organizational implementation and maintenance of health delivery regulatory compliance and best practices. Develop policies and procedures, standard work and processing claims for providers. Serve as lead resource during compliance audits.

Overview

12
12
years of professional experience

Work History

Healthcare Specialist

Terrell State Hospital
Terrell, TX
08.2020 - Current
  • Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
  • Provided both emergency and standard medical care to personnel by conducting verbal and physical exams and administering appropriate treatment.
  • Managed and updated health records, process insurance claims
  • Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions in neurosurgical practice setting.
  • Led cross-functional team meetings focused on enhancing collaboration across departments, streamlining workflows for increased productivity.
  • Optimized electronic health records systems to ensure accurate documentation of patient information for enhanced continuity of care.

Lead Customer Service(remote)

Bobby Agency
06.2019 - 09.2022
  • Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
  • Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem area
  • Make recommendations according to customer's needs on features, accessories, upgrades and options
  • Manages the correspondence between the sales team and their clients (providing written correspondence for review and processing once approval is obtained)
  • Monitors customer accounts as directed
  • Exceeded sales targets by 25% consistently for 3 years in a row-
  • Built and maintained strong relationships with key clients, resulting in repeat business and referrals-
  • Conducted product demonstrations and presentations that effectively communicated the value proposition-
  • Collaborated with cross-functional teams to drive sales initiatives and achieve company goals
  • Processes Claims

Customer Service Lead

Progreessive
03.2012 - 06.2019

Successfully led a team of 15 employees, achieving a 20% increase in sales within the first year

- Implemented new training programs that improved employee performance and customer satisfaction

Developed and executed marketing strategies that increased brand awareness and customer engagement

- Managed budgets and financial reports, resulting in cost savings of 15%

-Process Clamis

Education

Bachelor Of Business Administration -

Strayer University
Washington, DC
03.2014

High School Diploma -

Captain Shreve High School
01.2010

Skills

  • Excellent interpersonal and communication skills
  • Strong negotiating skills
  • 56 WPM
  • Strong email communication skills and experience communicating by email
  • 3yr proven sales and problem-solving skills
  • Communication - Strong verbal and written communication skills; ability to interface with all levels of personnel; skilled public speaker
  • Good sales skills and interpersonal skills
  • The ability to communicate effectively verbally, as well as in writing in English and possess exceptional professional writing skills
  • Needs to demonstrate sales skills

Timeline

Healthcare Specialist

Terrell State Hospital
08.2020 - Current

Lead Customer Service(remote)

Bobby Agency
06.2019 - 09.2022

Customer Service Lead

Progreessive
03.2012 - 06.2019

Bachelor Of Business Administration -

Strayer University

High School Diploma -

Captain Shreve High School
Takiya Jenkins