Domnique B.
St. Louis,MO
Summary
I am a person with a great personality, hard worker, team player, and I go above and beyond for customers. I am a very dependable person and my goal is to make sure ever customer has the best experience while speaking with me.
Overview
10
10
years of professional experience
Work History
Healthcare Specialist
EVERSANA
03.2022 - 01.2024
- Inbound and Outbound Calls
- Data Entry
- Handled Customer Inquiries
- Processed Insurance Claims
- Explained Insurance Benefits
Health Care Specialist
Medica
03.2020 - 01.2022
- Inbound and Outbound Calls
- Data Entry
- Educated members of their benefits
- Processed Claims
- Customer Inquiries
Customer Service Representative (claims) Remote
American Auto Shield
12.2018 - 02.2020
- Inbound and Outbound Calls
- Data Entry
- Claims Processing
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Travel Agent (Help Desk Supervisor)
Connexion Loyalty
11.2016 - 10.2018
- Assist members in making changes to flights if needed and helped them book seats for their flights
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Tier 1 Technical Support (Remote)/Chat support
Apple
03.2014 - 03.2016
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Education
High School Diploma - Regular
Canton High School
Canton, MS05.2009
Skills
- Microsoft office
- Customer Service
- Excellent Communication skills
- Live Chat
- Help Desk
- Troubleshooting
- Desktop Support
- Technical Support
Personal Information
Willing To Relocate: Anywhere
Timeline
Healthcare Specialist
EVERSANA
03.2022 - 01.2024
Health Care Specialist
Medica
03.2020 - 01.2022
Customer Service Representative (claims) Remote
American Auto Shield
12.2018 - 02.2020
Travel Agent (Help Desk Supervisor)
Connexion Loyalty
11.2016 - 10.2018
Tier 1 Technical Support (Remote)/Chat support
Apple
03.2014 - 03.2016
High School Diploma - Regular
Canton High School