Bianca Ortega Reyna
Yakima
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
Work History
Value teller
Money tree
Yakima
09.2024 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with inquiries and account information.
- Managed cash drawer and balanced daily transactions.
- Handled customer complaints with professionalism and care.
- Utilized banking software for transaction processing and record keeping.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Trained employees on cash drawer operation.
- Reported any operational issues or system problems that occurred during shift promptly.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries about products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Education
Associate of Arts -
Yakima Valley Community College
Yakima, WA 09.2024 - 03.2026
A.C. Davis High School
Yakima, WashingtonSkills
- Customer service
- Cash management
- Transaction processing
- Problem resolution
- Effective communication
- Relationship building
- Friendly
- Spanish speaking
- Exceptional customer service
- Account updating
- Approachable
- Patience and empathy
- Confidentiality and discretion
- Cheerful
Languages
Spanish
Native/ Bilingual
Timeline
Value teller
Money tree
09.2024 - Current
Associate of Arts -
Yakima Valley Community College
09.2024 - 03.2026
A.C. Davis High School