Bianca Ortiz
Lawton
Summary
Developed strong communication and teamwork skills in high-energy restaurant setting. Skilled in providing excellent customer service and maintaining clean, efficient work environment. Seeking to transition into new field, bringing dedication to quality and proactive approach to new challenges.
Overview
3
3
years of professional experience
Work History
Nanny
Selena Ortiz
12.2022 - 08.2023
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Crew Team Member
Jersey Mikes
07.2022 - 11.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
Restaurant Crew Member
Pizza Hut
06.2020 - 10.2020
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prioritized teamwork through assisting fellow crew members as needed during busy periods or low staffing situations.
Education
Associate of Science - Social And Human Services
Eastern Florida State College
Cocoa, FL01.2027
Skills
- Excellent customer service
- Food safety knowledge
- Food preparation
- Equipment operation
- Order accuracy
- Supply restocking
- Teamwork and collaboration
- Customer service
Timeline
Nanny
Selena Ortiz
12.2022 - 08.2023
Crew Team Member
Jersey Mikes
07.2022 - 11.2022
Restaurant Crew Member
Pizza Hut
06.2020 - 10.2020
Associate of Science - Social And Human Services
Eastern Florida State College
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