Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Owens

San Leandro,CA

Summary

Results-driven and motivated business leader and strategist with extensive experience directing operations, motivating teams, and driving substantial gains across all performance metrics. Offers exceptional management skills, leading teams, processes, and initiatives in the achievement of revenue, operational and fiscal goals. Career experience includes Sales, Marketing, Team Management, and Administrative roles. Applies strong attention to detail and exceptional business skills to consistently meet and exceed performance targets, with a history of driving growth in complex environments with multiple stakeholder relationships. Areas of expertise include team leadership, business planning, revenue growth, security, customer service, and project management. Serves as an integral contributor to growth, establishing clear goals and expectations, and providing the necessary guidance and support to overcome challenges and remove roadblocks to success.

Overview

5
5
years of professional experience

Work History

In Home Consultant

Best Buy
04.2023 - 01.2019
  • Fulfilled a critical role driving revenue, with a focus on leading end-to-end project management for home theater and home appliance installations for high-end customers
  • Served as a trusted advisor, providing guidance and direction to clients on optimal designs and layouts aligned with their unique preferences and homes
  • Administered a total annual budget of $1.2M and individual project budgets ranging from $5000 to more than $500,000
  • Achieved a reputation for delivering exceptional client experiences, consistently meeting and exceeding expectations.

Specialty Sales Manager

Best Buy
01.2019 - 01.2015
  • Engaged with customers to negotiate and close sales on behalf of the Pacific Sales subsidiary of Best Buy, which offers midrange to luxury appliances, bathroom fixtures and home furnishings
  • Effectively managed a team of up to 15 top performing direct report sales representatives, coaching individuals to build competencies in product specifications and winning sales and customer service strategies
  • Each sales representative had a personal goal of $100,000 in monthly sales
  • Leveraged a consultative approach to gain insight into the requirements and challenges facing clients, leading to the recommendation and sale of solutions aligned with their unique needs
  • Tracked and measured KPIs that included revenue, margin, and net operating profit, as well as daily / weekly / monthly progress towards goals to identify opportunities for improvement
  • Scope of accountability included merchandising, inventory management, and the enforcement of measures to minimize shrink.

Back Office Manager

Best Buy
01.2015 - 01.2013
  • Promoted to direct administrative office functions and cash management, including store opening responsibilities, hiring 8 and onboarding, procurement, scheduling, and employee records management
  • Developed reports using Microsoft Word and Microsoft Excel
  • Supervised as many as 50 direct reports
  • Served as an invaluable resource for store leaders, including investigating escalated customer service issues, as well as leading new employee hiring, onboarding, and scheduling.

Front End Supervisor

Best Buy
10.2013 - 01.2010
  • Joined the company to direct front-end operations, including POS transactions, service desk operations, and security
  • Supervised and trained teams of sales associates and secondary front-end supervisors, and managed scheduling to ensure coverage during peak hours of operations
  • Oversaw the performance of up to 30 direct reports
  • Maintained merchandising standards for all end caps and inboards.

Education

Bachelor's degree in business marketing -

Paine College

Skills

  • Business Development
  • Revenue Growth
  • B2C Sales
  • Mentoring and Coaching
  • Strategic Planning
  • Team Leadership
  • Consultative Sales
  • Fortune 500 Experience
  • Tracking KPIs
  • Budget Administration
  • Marketing
  • Operations Management

Timeline

In Home Consultant

Best Buy
04.2023 - 01.2019

Specialty Sales Manager

Best Buy
01.2019 - 01.2015

Back Office Manager

Best Buy
01.2015 - 01.2013

Front End Supervisor

Best Buy
10.2013 - 01.2010

Bachelor's degree in business marketing -

Paine College
Bianca Owens