Bianca Pacis
Leawood,KS
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Support Specialist
One Medical
Leawood, KS
12.2021 - Current
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Shelter Advocate PRN
Hope House
Independence, MO
10.2021 - Current
- Provided support and advocacy to victims of domestic violence and their children emergency shelter
- Assisting shelter residents with daily living needs and providing general support and shelter coverage.
- Documented services provided to clients through client records database, prepared rooms for new residents, conducted house checks.
Receptionist PRN
Brookedale Senior Living
Overland Park, KS
04.2020 - Current
- Maintained building security by monitoring logbook and issuing visitor badges.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Receptionist/Administrative Assistant
ReDiscover
Kansas City, MO
07.2021 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing for practice of 7 clinicians.
- Checked patient insurance, demographic and health history to keep information current.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Victim Advocate
Synergy Services
Kansas City, MO
12.2019 - 05.2021
- Supported victims, family members and witnesses through law enforcement, healthcare, and social services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Receptionist
The Metropolitan Organization, Counter Sexual Assault
Kansas City, MO
05.2018 - 05.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Medical Receptionist
Heart of America Eye Care
Shawnee, KS
06.2020 - 12.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Receptionist/Hotline Advocate
SafeHome Inc
Overland Park, KS
05.2015 - 07.2016
- Provided support and advocacy to victims of domestic violence and their children emergency shelter
- Assisting shelter residents with daily living needs and providing general support and shelter coverage.
- Documented services provided to clients through the client records database, prepared rooms for new residents, conducted house checks.
Education
Associate of Arts - Sociology
Johnson County Community College
05.2018
High School Diploma - Sociology
Shawnee Mission South
Overland Park, KS 2015
Kansas Real Estate Salesperson/Practice 60 Hours -
Career Education Systems
Kansas City, MO 2021
Bachelor of Arts -
University of Missouri – Kansas City
Kansas CitySkills
- Research and Analytical Skills
- Schedule Management
- Crisis Intervention
- Peer Collaboration
- Issue and Complaint Resolution
- Typing Skills - 83 WPM
Certification
- CPR/First Aide KU Medical Center – 2020
- Teaching English as Foreign Language TEFL Academy - 2020
Languages
Japanese
Limited Working
Timeline
Member Support Specialist
One Medical
12.2021 - Current
Shelter Advocate PRN
Hope House
10.2021 - Current
Receptionist/Administrative Assistant
ReDiscover
07.2021 - 12.2021
Medical Receptionist
Heart of America Eye Care
06.2020 - 12.2020
Receptionist PRN
Brookedale Senior Living
04.2020 - Current
Victim Advocate
Synergy Services
12.2019 - 05.2021
Receptionist
The Metropolitan Organization, Counter Sexual Assault
05.2018 - 05.2021
Receptionist/Hotline Advocate
SafeHome Inc
05.2015 - 07.2016
Associate of Arts - Sociology
Johnson County Community College
High School Diploma - Sociology
Shawnee Mission South
Kansas Real Estate Salesperson/Practice 60 Hours -
Career Education Systems
Bachelor of Arts -
University of Missouri – Kansas City
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