Bianca Perez
Porter,TX
Summary
Committed professional with a history of meeting company needs with consistent and organized practices. Skilled in multiple software's and working under pressure while adapting to new situations and challenges to best enhance the organizational brand. My expertise is incomparable when providing customer service and maintaining a polite, friendly, professional demeanor, and has helped enhance my abilities while contributing to the company's growth.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
JHF USA, LLC
Houston, Texas
11.2023 - 08.2024
- Organized and monitored the shipment of products in accordance with customer requirements.
- Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
CSR/Pharmaceutical Technical Assistant
Ashfield Healthcare
Houston, TX
01.2021 - 10.2023
- Created an Excel spreadsheet to track customer ticket queues and completed tickets
- Earned the trust of all clients by maintaining a high level of customer satisfaction
- Developed excellent listening skills, demonstrated by receiving minimum compliments and maximum support from patients.
CSR/Collections
Mid Atlantic Finance
Houston, TX
03.2018 - 11.2020
- Handled and resolved customer complaints concerning product, price, and quality
- Provided one-on-one assistance to clients on a daily basis to ensure proper relation
- Demonstrated superior communication skills, quickly connecting with clients, colleagues, and fellow employees
- Maintained a professional demeanor and demonstrated a willingness to help customers.
Education
Douglas MacArthur
Houston, TX05.2015
Skills
- Customer service excellence
- Computer literacy
- Documentation review
- Data entry
- Microsoft (Word, Excel, Powerpoint, etc)
- Complaint resolution
- Technical Support
- Software Applications (SAP, Adobe, Salesforce, CRM, etc)
- Multitasking and Organization
Timeline
Logistics Coordinator
JHF USA, LLC
11.2023 - 08.2024
CSR/Pharmaceutical Technical Assistant
Ashfield Healthcare
01.2021 - 10.2023
CSR/Collections
Mid Atlantic Finance
03.2018 - 11.2020
Douglas MacArthur
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