Bianca Pestana
Gilroy,CA
Summary
Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. While also successfully promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic
Overview
1
1
year of professional experience
Work History
Retail Sales Associate Cashier
Birlington Co.
Gilroy, California
04.2021 - Current
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via POS systems, providing accurate charges and credits
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
2021
- 3.0 GPA
Skills
- Customer Needs Assessments
- Retail Metrics and Goals
- Popular Trends
- Building Customer Loyalty
- Engaging with Diverse Customers
- Merchandise Receiving and Handling
- Store Policies and Procedures
- Cash Counting
- Flexible Hours
- Locating Merchandise
- Rewards Programs
- Exceeding Customer Expectations
- Issuing Receipts
- Strong Communication and Interpersonal Skills
- Item Ticketing and Pricing
- Excellent Written and Verbal Communication
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate Cashier - Birlington Co.
04.2021 - Current
Gavilan College - High School Diploma,
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