Brandon Hernandez
Victorville,CA
Summary
Friendly Retail Sales Associate Cashier eager to form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service. I satisfy customers with exceptional service and use slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. I also have the willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Associate/Cashier
The Home Depot Inc
08.2020 - Current
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Provided warranty information to customers purchasing covered items and services.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Assistant
Swap Meet
03.2019 - 08.2020
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responsible for loading and unloading supplies
- Counted and maintained money secure
- Assisted in sales opportunities
Education
Bachelor of Arts - Finance
California State University - San Bernardino
San Bernardino, CA05.2025
Skills
- Customer Needs Assessments
- Building Customer Relationships and Loyalty
- Cash Counting
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Strategic Planning
- Team Cooperation
- Persuasive Selling
- Goal-Driven
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Retail Associate/Cashier
The Home Depot Inc
08.2020 - Current
Assistant
Swap Meet
03.2019 - 08.2020
Bachelor of Arts - Finance
California State University - San Bernardino
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