Bianca Pierre
Boynton Beach,FL
Summary
Organized and motivated professional eager to apply cooperation, teamwork skills and customer satisfaction in various environments. Seeking entry-level opportunities to expand personal work-ethic skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Senior Specialist Customer Preservation
Progressive Casualty Insurance
10.2019 - Current
- Licensed role focuses on retaining Agency and Direct auto & special line customers using system enhancements, customer experience and troubleshooting techniques
- Recommend policies, procedures and strategic goals to meet agency requirements.
- Write, sell & service policies for auto, boat, motorcycle, motorhome and snowmobile products.
Customer Service Associate
AT&T Mobility
09.2017 - 09.2019
- Account manager for AT&T Business to Business customers
- Partnered with internal teams and identified target customers. Developed forward-thinking sales, marketing plans to promote company growth & cross-sell opportunities.
- Educated, recommended and initiated product offerings to meet customer changing needs.
- Negotiated prices, terms of sale and service agreement to close transactions.
Receptionist
SALON BY INSTYLE INSIDE JCPENNEY
03.2015 - 08.2017
- Worked closely with customers to understand needs and resolve diverse issues.
- Scheduled appointments for clients. Compute and file lab data for returning clients.
- Processed customer payments using point-of-sale terminals according to company policies and procedures.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand, reconciling discrepancies and meeting customer demand.
- Ensured salon environment met cleanliness and hygiene standards required by law.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05.2018
Skills
Efficient and Detail-Oriented
Adaptable to Changing Environments
Responding to Difficult Customers
De-escalation techniques
Client Retention
Licensed to educate and provide coverage counseling following state insurance regulations
Timeline
Senior Specialist Customer Preservation
Progressive Casualty Insurance
10.2019 - Current
Customer Service Associate
AT&T Mobility
09.2017 - 09.2019
Receptionist
SALON BY INSTYLE INSIDE JCPENNEY
03.2015 - 08.2017
Bachelor of Science - Health Sciences
University of South Florida
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