Bianca Pierre
Concord ,NC
Summary
Currently seeking entry-level opportunities to expand personal work-ethic skills while facilitating company growth. Organized and motivated professional with significant experience within my senior specialist role. Track record in driving impactful results through strategic planning and driving team success. Strong focus on team collaboration and adaptability to dynamic environments. Equipped with essential skills in problem-solving and effective communication, consistently delivering high-quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Specialist Customer Preservation
Progressive Casualty Insurance
10.2019 - Current
- Licensed role focuses on retaining Agency and Direct auto & special line customers using system enhancements, customer experience and troubleshooting techniques
- Recommend policies, procedures and strategic goals to meet agency requirements.
- Write, sell & service policies for auto, boat, motorcycle, motorhome and snowmobile products.
Customer Service Associate
AT&T Mobility
09.2017 - 09.2019
- Account manager for AT&T Business to Business customers
- Partnered with internal teams and identified target customers. Developed forward-thinking sales, marketing plans to promote company growth & cross-sell opportunities.
- Educated, recommended and initiated product offerings to meet customer changing needs.
- Negotiated prices, terms of sale and service agreement to close transactions.
Assistant Manager
SALON BY INSTYLE INSIDE JCPENNEY
03.2015 - 08.2017
- Worked closely with customers to understand needs and resolve diverse issues.
- Scheduled appointments for clients. Compute and file lab data for returning clients.
- Processed customer payments using point-of-sale terminals according to company policies and procedures.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand, reconciling discrepancies and meeting customer demand.
- Ensured salon environment met cleanliness and hygiene standards required by law.
Education
Bachelor of Science - Health Sciences
University of South Florida
05.2018
Skills
Efficient and Detail-Oriented
Adaptable to Changing Environments
Responding to Difficult Customers
De-escalation techniques
Client Retention
Licensed to educate and provide coverage counseling following state insurance regulations
Certification
P&C Insurance License
Timeline
Senior Specialist Customer Preservation
Progressive Casualty Insurance
10.2019 - Current
Customer Service Associate
AT&T Mobility
09.2017 - 09.2019
Assistant Manager
SALON BY INSTYLE INSIDE JCPENNEY
03.2015 - 08.2017
Bachelor of Science - Health Sciences
University of South Florida
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