Bianca Quiroz
Supervisor Lead
Folsom,CA
Summary
My objective is to obtain a Public Health-related experience where I can gain valuable experience and have an opportunity to apply my verbal and written communication skills. I am a hardworking student and supervisor, bringing five years of experience meeting customer needs. Skilled at listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offering empathy, reliability, and enthusiasm for satisfying customers. I am a self-motivated, team player with strong organizational and interpersonal skills. Although I have many leadership qualities and experiences, I am always looking to learn new skills, take on extra responsibilities, and grow professionally.
Overview
6
6
years of professional experience
Work History
Lead Supervisor
Lifetime Fitness Athletic
Folsom, CA
04.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained compliance with company policies, objectives, and communication goals.
- Measured team performance and reporting metrics to leadership team members.
- Promoting all kid's health programs.
- Responded to and resolved member questions and concerns.
- Conducted daily inspections regarding the child care facility.
- Health and safety data entry.
- Trained new team members to develop new team leads for the departments needs.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
Customer Service Associate
Marshalls
Folsom, CA
05.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Sales Associate (Seasonal employee)
Coach
Folsom, CA
10.2014 - 01.2015
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites.
- Educated customers on promotions to enhance sales.
- Brought in the most revenue for the month of December.
Education
Bachelor of Science - Public Health
Sacramento State University
Sacramento, CA12.2022
Associate of Science - Public Health Education
Folsom Lake College
Folsom, CA12.2020
Associate of Science - Pre-Health Occupations
Folsom Lake College
Folsom, CA12.2019
Associate of Arts - Interdisciplinary Studies: Math And Science
Folsom Lake College
Folsom, CA12.2019
Skills
- Communication skills
- Excellent listening skills
- Leadership
- Team Building
- Strategic Planning
- Multitasking
- Problem solving
- Computer skills : Microsoft Outlook, Word, Excel, PowerPoint, Access, Publisher, Exerp, Humanity, Adobe sign
- Research skills
- Training and mentoring others
- First aid responder
- Health and Safety skills
Personal Experiences
Volunteered for multiple local non-profit organizations in the Sacramento Area
- Ronald McDonald House
- Hands on Sacramento
- Mercy McMahon
References
Robert Anzelde, Lifetime KA Manager at Lifetime Fitness, Folsom.
- Tel: (951) 496-8686
- Email: Ranzelde@lt.life
- Relationship: Manager
Sarah Granados, Lifetime KA Assistant Manager at Lifetime Fitness, Folsom.
- Tel: (916) 369-5786
- Email: sgranados@lt.life
- Relationship: Assistant Manager
Kalee Christensen, Mentor at Folsom Lake College
- Tel: (404) 725-4514
- Relationship: Professor
Languages
Spanish
Limited Working
Timeline
Lead Supervisor
Lifetime Fitness Athletic
04.2017 - Current
Customer Service Associate
Marshalls
05.2016 - 04.2017
Sales Associate (Seasonal employee)
Coach
10.2014 - 01.2015
Bachelor of Science - Public Health
Sacramento State University
Associate of Science - Public Health Education
Folsom Lake College
Associate of Science - Pre-Health Occupations
Folsom Lake College
Associate of Arts - Interdisciplinary Studies: Math And Science
Folsom Lake College
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