Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Rivera

The Bronx,NY

Summary

Compassionate, bilingual Case Manager in shelter environment, dedicated to securing permanent housing for single homeless women. Experienced in conflict resolution and deescalation.

Overview

9
9
years of professional experience

Work History

Case Manager

Neighborhood Association For Intercultural Affairs
The Bronx, NY
10.2022 - Current
  • Provides resources to clients based on their individual needs and circumstances.
  • Maintains client charts ensuring agency, DHS and OTDA compliance.
  • Collaborates with team to assist with the process of housing packets.
  • Monitors client life plans as needed based on evolving client needs.

Direct Support Professional

Institute For Community Living
The Bronx, NY
10.2015 - 10.2022
  • Responsible for the daily home care of adults dually diagnosed with intellectual and mental disabilities,often serving as an escort for medical appointments.
  • Administered medication to residents under the watch of residential RN
  • Documented progress and/or behaviors of residents on a daily basis.
  • Collaborated with management in formulating individualized life plans for residents.

Education

In Progress - Human Services

Borough of Manhattan Community College of The City University of New York
New York, NY

High School Diploma -

Mott Hall High School
New York, NY
06.2008

Skills

  • Case Management
  • Case Documentation
  • Organization
  • Multitasking
  • Conflict Resolution

Timeline

Case Manager

Neighborhood Association For Intercultural Affairs
10.2022 - Current

Direct Support Professional

Institute For Community Living
10.2015 - 10.2022

In Progress - Human Services

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Mott Hall High School
Bianca Rivera