Compassionate, bilingual Case Manager in shelter environment, dedicated to securing permanent housing for single homeless women. Experienced in conflict resolution and deescalation.
Overview
9
9
years of professional experience
Work History
Case Manager
Neighborhood Association For Intercultural Affairs
The Bronx, NY
10.2022 - Current
Provides resources to clients based on their individual needs and circumstances.
Maintains client charts ensuring agency, DHS and OTDA compliance.
Collaborates with team to assist with the process of housing packets.
Monitors client life plans as needed based on evolving client needs.
Direct Support Professional
Institute For Community Living
The Bronx, NY
10.2015 - 10.2022
Responsible for the daily home care of adults dually diagnosed with intellectual and mental disabilities,often serving as an escort for medical appointments.
Administered medication to residents under the watch of residential RN
Documented progress and/or behaviors of residents on a daily basis.
Collaborated with management in formulating individualized life plans for residents.
Education
In Progress - Human Services
Borough of Manhattan Community College of The City University of New York
New York, NY
High School Diploma -
Mott Hall High School
New York, NY
06.2008
Skills
Case Management
Case Documentation
Organization
Multitasking
Conflict Resolution
Timeline
Case Manager
Neighborhood Association For Intercultural Affairs
10.2022 - Current
Direct Support Professional
Institute For Community Living
10.2015 - 10.2022
In Progress - Human Services
Borough of Manhattan Community College of The City University of New York