Bianca Rodriguez
Phoenix,AZ
Summary
Accomplished University Admissions Counselor at Grand Canyon Education, adept in guiding over 500 students to enrollment success, enhancing company revenue. Expert in CRM and interpersonal communication, I excel in strategic decision-making and team leadership, significantly improving client satisfaction and aligning efforts with organizational goals. Having 5+ years of experience in sales and a proven track record in providing exceptional customer service, fostering student engagement, and managing diverse accounts. Passionate about strategic human resource management and dedicated to enhancing organizational success through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
University Admissions Counselor
Grand Canyon Education
11.2018 - Current
- Guided over 500 students through the admissions process, contributing to an increase in successful enrollments and revenue for the company.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Continuously monitored personal student accounts and provided comprehensive financial and academic assistance through multiple company software programs such as CRM, CampusVue, Cisco, Microsoft Web Reports, and LMS 5.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Education
MBA - Business Administration
Grand Canyon University
Phoenix, AZ06.2021
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ12.2018
Skills
- Skilled in intake interviewing
- Public speaking ability
- Flexible and adaptable to change
- Setting long-term goals, developing strategies, and aligning team efforts with company objectives
- Leading teams, providing direction, and ensuring team productivity and morale
- Prioritizing tasks, managing deadlines, and ensuring that projects are completed on time
- Analyzing situations and making informed, strategic decisions
- Excellent interpersonal communication
Timeline
University Admissions Counselor
Grand Canyon Education
11.2018 - Current
MBA - Business Administration
Grand Canyon University
Bachelor of Science - Sociology
Grand Canyon University
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