Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sabina Allen

Tampa,FL

Summary

With extensive marketing, product, and customer service experience, I effectively resolve customer issues and deliver positive outcomes. Working collaboratively in a team environment, I bring a positive attitude and dedication to creating an enjoyable work atmosphere. Fully proficient in utilizing technology to enhance customer relationships, I recognize the importance of adding a personal touch that transforms transactions into lasting connections through personal interactions or social media engagement. I create memorable experiences that convert viewers into followers and ultimately customers. Known for exceptional attention to detail, I excel as a team player with strong verbal and written communication skills, particularly in social media marketing.

Overview

6
6
years of professional experience

Work History

UNIVERSITY ADMISSIONS COUNSELOR/Marketing Specialist

Grand Canyon University
2021.06 - Current

Doubled registrations within one cycle through redesigned marketing tactics for underdeveloped territory

  • Executed tasks with precision, enthusiasm, effectiveness, and a professional approach.
  • Developed and executed strategic recruitment initiatives
  • Managed client relationships in a registration generating role, facilitating the college decision process to align with clients' objectives.
  • Researched market trends and executed effective marketing campaigns.
  • Assisted up to 200 applications concurrently while conducting informational meetings with a success rate of 80-90% and converting approximately 50-70% into enrollees at GCU.
  • Consistently engaged with and educated audiences through weekly speaking engagements, fostering strong brand recognition in my territory
  • Successfully managed the planning and execution of significant Northern California events.
  • Monitored client progress towards achieving set goals and offered guidance.
  • Documented client interactions, assessments, and progress notes with precision to facilitate effective case management.
  • Enhanced client satisfaction by 80% by maintaining consistent communication, displaying empathy, and understanding their unique challenges.

ASSOCIATE

Grand Canyon University
2018.09 - 2021.04
  • Delivered and sent correspondence accurately to students and executive leaders.
  • Successfully multitasked by fulfilling responsibilities and guiding newly onboarded staff.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

SALES ASSOCIATE

Nordstrom
2018.06 - 2020.12
  • Consistently demonstrated exceptional sales skills, earning a spot on the company's top 10 salesman list every week.
  • Established and nurtured client relationships leading to business growth
  • Delivered exceptional customer service.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science in Marketing & Minor in Communications -

GRAND CANYON UNIVERSITY

MBA -

Grand Canyon University
Phoenix, AZ

Skills

  • Canva
  • Social media
  • CVUE & CRM
  • Microsoft office
  • Google suite
  • Hootsuite
  • Excel
  • Word
  • Salesforce
  • Wordpress
  • Adobe creative suite
  • Exceptional time management
  • Exceptional communication and presentation skills
  • Client relationship management
  • Creative
  • Results driven
  • Collaboration skills
  • Event coordinator
  • Skilled in intake interviewing
  • Public speaking ability

Accomplishments

  • Planned a week long luxury experience wedding event for over a 100 guests in Europe
  • Planned yearly events for my team and our customers that gained over 70% more profit for our team and company
  • Planned quarterly team bonding experiences

Timeline

UNIVERSITY ADMISSIONS COUNSELOR/Marketing Specialist

Grand Canyon University
2021.06 - Current

ASSOCIATE

Grand Canyon University
2018.09 - 2021.04

SALES ASSOCIATE

Nordstrom
2018.06 - 2020.12

Bachelor of Science in Marketing & Minor in Communications -

GRAND CANYON UNIVERSITY

MBA -

Grand Canyon University
Sabina Allen