NAJA WILLIAMS
East Orange,NJ
Summary
Highly organized and diligent worker with exceptional communication skills and a strong attention to detail. Proven track record of delivering exceptional customer service and managing administrative tasks efficiently.
Overview
11
11
years of professional experience
Work History
Admissions Specialist III
Campus- Online Community College
New York, New York
04.2024 - Current
- Guided prospective students through admissions process and requirements.
- Conducted one-on-one counseling sessions to address student inquiries.
- Collaborated with academic departments to enhance recruitment strategies.
- Maintained accurate records in the admissions database system.
- Provided guidance and support to prospective students on the admissions process.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
- Reviewed applications, evaluated transcripts, and made decisions regarding admission status.
- Managed high-volume calls while maintaining quality service standards.
ADMISSIONS SPECIALIST II
App Academy -coding bootcamp
New York, New York
01.2021 - 01.2023
- Managed scheduling of information sessions and campus tours.
- Analyzed feedback from students to enhance future admissions strategies.
- Provided support during enrollment events and open houses.
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.
- Led tours for prospective residents and family members to show facilities and answer questions.
- Monitored admissions process and provide student support to facilitate application approval.
- Managed high-volume calls while maintaining quality service standards.
FRONT LINES ASSOCIATE
General Assembly
New York, New York
01.2020 - 01.2021
- Created social media posts using Canva for the SF, Houston, and Phoenix locations
- Served as brand ambassador for General Assembly to students on campus and online
- Assisted with set up for courses and events
- Managed student course attendance
- Manned consumer-facing help email accounts
- Worked cross-functionally to identify students who went on to leverage their skills in their career
- Performed receptionist duties on campus
BARISTA
Starbucks
Maplewood, New Jersey
01.2019 - 01.2020
- Worked as part of team to communicate and achieve weekly sales goals consistently
- Delivered legendary customer service in a high-volume environment
- Trained new baristas in customer service to Starbucks standards
- Created promotional signage
- Maintained clean working environment
- Developed specialty coffee drinks to be featured on our monthly menus
- Elected Employee of the month for February 2019
BAKER/ PACKER
ShopRite Supermarket
Bloomfield, New Jersey
01.2015 - 01.2019
- Provided excellent customer service in a high-traffic store
- Priced products for customer sales
- Prepped breads, pies, and pastries to be baked
- Organized store stock according to company standards
- Used First-In, First-Out method to manage floor product and inventory
GARDE MANAGER
Rod's Steak House Restaurant
Morristown, New Jersey
01.2013
- Prepared and arranged cold dishes, salads, and appetizers for customer service.
- Maintained cleanliness and organization of the kitchen and storage areas.
- Collaborated with chefs to develop seasonal menu items and specials.
- Managed inventory levels using warehouse management systems and tracking software.
- Prepared a variety of desserts using fresh ingredients and established recipes.
CHILD CARE ASSISTANT
Day Care Center
East Orange, New Jersey
01.2012
- Supervised daily activities of children in a safe environment.
- Assisted in developing and implementing age-appropriate lesson plans.
- Maintained cleanliness and organization of play areas and supplies.
- Engaged children in educational games and creative projects.
- Documented children's progress and communicated with caregivers regularly.
Education
ASSOCIATE IN BAKING AND PASTRY ARTS -
Pennsylvania College of Technology
Williamsport, Pennsylvania01.2016
Some College (No Degree) - NUTRITION,BIOLOGY
County College of Morris
Morristown, New JerseySkills
- Customer service
- Zoom
- Slack
- Call management
- Campus tours
- Attendance management
- Zendesk
- Cross-functional collaboration
- Outreach strategies
- Canva
- Microsoft Office
- Trello
- G Suite
- Jira
- Confluence
- Mac
- PC
- Gmail
- Admissions counseling
- Recruitment strategies
- Data analysis
- Salesforce
- CampusWire
Languages
English
References
References available upon request.
Timeline
Admissions Specialist III
Campus- Online Community College
04.2024 - Current
ADMISSIONS SPECIALIST II
App Academy -coding bootcamp
01.2021 - 01.2023
FRONT LINES ASSOCIATE
General Assembly
01.2020 - 01.2021
BARISTA
Starbucks
01.2019 - 01.2020
BAKER/ PACKER
ShopRite Supermarket
01.2015 - 01.2019
GARDE MANAGER
Rod's Steak House Restaurant
01.2013
CHILD CARE ASSISTANT
Day Care Center
01.2012
ASSOCIATE IN BAKING AND PASTRY ARTS -
Pennsylvania College of Technology
Some College (No Degree) - NUTRITION,BIOLOGY
County College of Morris
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