Melissa Hall
Los Angeles,USA
Summary
Professional evaluation expert skilled in assessing and analyzing programs to ensure quality outcomes. Background includes impactful achievements in developing and refining evaluation methodologies, leading to enhanced program effectiveness. Known for collaborative approach, reliability, and flexibility in dynamic environments. Proficient in data analysis and stakeholder communication.
Overview
23
23
years of professional experience
Work History
External Admissions Evaluator III
University of California at San Diego
San Diego, California
10.2025 - 02.2026
- Evaluated and scored undergraduate applications for admission utilizing rubric measurement
- Reviewed international transcripts and English proficiency exam scores
- Completed extensive training in UC Policies and Procedures, FERPA
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Streamlined application review process
Admissions Counselor/Coordinator
USC Marshall Graduate Admissions Office, PROKATCHERS, LLC (long-term Temporary Assignment)
Los Angeles, California
10.2024 - 08.2025
- Presented Power point information sessions and admitted student advising sessions
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Utilized Salesforce as CRM for prospective students and applicants
- Utilized Web Admit to evaluate and score 3,000 application reads
- Prepared application reports
- Provided customer service via email, phone and in-person meetings
- Assisted in development of application scoring rubrics
- Advised prospective students on admissions requirements and processes.
- Conducted informational sessions to engage and inform potential applicants.
- Collaborated with academic departments to streamline application evaluation procedures.
Executive Assistant
City of Beverly Hills City Manager’s Office, ROBERT HALF (temporary Assignment)
Beverly Hills, California
04.2024 - 08.2024
- Provided customer service to residents and visitors via phone/email (30 total per day)
- Maintained calendar and schedules for meetings and community events
- Prepared weekly Excel reports for Office Manager
- Assigned resident cases to all city office departments
- Processed payables for City Manager, Assistant Manager and Office Manager expense accounts
- Managed executive scheduling, prioritizing appointments and commitments to enhance operational efficiency.
- Coordinated logistics for meetings and events, ensuring seamless execution of all activities.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Administrative Assistant
USC Office of the President PROKATCHERS, LLC- (long-term Temporary Assignment)
Los Angeles, California
03.2023 - 01.2024
- Prepared daily briefings for President and executive staff
- Streamlined communication channels between departments to enhance workflow efficiency.
- Managed confidential documents, ensuring compliance with university policies and regulations.
- Trained new administrative staff on office procedures and software applications.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Liaison for students and parents to various campus departments, offices and university associations
- Demonstrated commitment to 100% confidentiality and provided individualized customer service to callers and guests
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Admissions Associate
USC School of Cinematic Arts Student Services, PROKATCHERS, LLC- (temporary Assignment)
Los Angeles, California
11.2022 - 02.2023
- Processed high volume undergraduate and graduate applications
- Evaluated academic transcripts and English Proficiency Exam scores
- Streamlined admissions processes, enhancing efficiency in applicant evaluations.
- Implemented process improvements that reduced application review time and increased accuracy of evaluations.
Office Manager/Human Resources Support
Skip 2 My Loop Publishing
Los Angeles, California
08.2014 - 07.2022
- Managed business operations for Skip 2 My Loop and all subsidiaries including GIANT Comix
- Responsible for managing office operations and supporting business outreach, and development for publishing startup
- Managed all capital lease obligations, maintained corporate credit card
- Supported Human Resources, new employee onboarding
- Oversaw daily office operations, ensuring efficiency and organization across departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Admissions Counselor, Recruiter/Co-Director
Antioch University
Los Angeles, California
10.2004 - 07.2014
- Responsible for providing information and assistance to potential students via email, phone and counseling meetings
- Recorded data and tracking of applications in Sunguard, FileMaker Pro and Excel
- Developed personalized recruitment strategies to enhance student engagement and enrollment outcomes.
- Evaluated academic transcripts and calculated potential number of transferable units and prepared reports for potential students
- Served as interim recruiter and co-admissions director: attended college fairs, meetings and events representing the university
- Guided prospective students through admissions process, ensuring clarity and transparency in requirements.
- Led training sessions for new counselors, fostering consistency in admissions practices across the team.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Contributed to 30% decrease in wait time for applicants to receive admission decision
Counselor
Los Angeles Unified School District
Los Angeles, California
08.2003 - 08.2004
- Responsible for providing social/emotional counseling and academic advisement to students (caseload of 1,500 students assigned)
- Advocated for high academic achievement and social development for all students
- Provided consultation and intervention strategies/mediations
- Collaborated with dean, teachers and parents and therapists in order to meet objectives set for students
- Facilitated regular group counseling sessions for underachieving students
- Facilitated individual and group counseling sessions to support student mental health and well-being.
- Developed tailored intervention plans addressing diverse student needs and challenges.
Education
Bachelor of Arts - Psychology
University of Southern California
Los Angeles, CAMaster of Arts - Education: Counseling Specialization
California State University, Dominguez Hills
CarsonSkills
- Microsoft Office/Excel
- Salesforce
- Hobson’s
- Web Admit
- Google Classroom
- Performance assessment
- Teamwork and collaboration
- Customer service
- Slate
Timeline
External Admissions Evaluator III
University of California at San Diego
10.2025 - 02.2026
Admissions Counselor/Coordinator
USC Marshall Graduate Admissions Office, PROKATCHERS, LLC (long-term Temporary Assignment)
10.2024 - 08.2025
Executive Assistant
City of Beverly Hills City Manager’s Office, ROBERT HALF (temporary Assignment)
04.2024 - 08.2024
Administrative Assistant
USC Office of the President PROKATCHERS, LLC- (long-term Temporary Assignment)
03.2023 - 01.2024
Admissions Associate
USC School of Cinematic Arts Student Services, PROKATCHERS, LLC- (temporary Assignment)
11.2022 - 02.2023
Office Manager/Human Resources Support
Skip 2 My Loop Publishing
08.2014 - 07.2022
Admissions Counselor, Recruiter/Co-Director
Antioch University
10.2004 - 07.2014
Counselor
Los Angeles Unified School District
08.2003 - 08.2004
Bachelor of Arts - Psychology
University of Southern California
Master of Arts - Education: Counseling Specialization
California State University, Dominguez Hills