Bianca Rogers
New Haven,Ct
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Loan Boarding
Servbank
03.2021 - 08.2025
- Handling issues with new loan boards
- Communicating with other servicers to request missing documents
- Communicating with other departments to resolve incoming and outgoing loan boarding issues
Customer Service Representative level 2
The Money Source
10.2019 - 03.2021
- Taking phone calls and helping with the maintenance of home loans
- Offering support as a frontline contact for sales product
- Resolving escalated issues
- Monitoring calls to provide targeted coaching ensuring consistent high-quality customer service.
Shift Lead
Walgreens
New Haven, USA
10.2010 - 10.2019
- Maintaining the sales floor and inventory while supervising the staff
- Creating a daily task list and executing
- Upholding a professional and welcoming work environment while motivating team members.
Education
High School Deploma -
Some college -
Skills
- Team leadership
- Customer interaction
- Problem solving
- Critical thinking
- Time management
- Flexibility
- Learning new skills
- Strong attention to detail for accuracy
- Software proficiency ( loan servicing platforms)
Timeline
Loan Boarding
Servbank
03.2021 - 08.2025
Customer Service Representative level 2
The Money Source
10.2019 - 03.2021
Shift Lead
Walgreens
10.2010 - 10.2019