Bianca Sandoval

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products and services as well as personalizing offers to remain above sales goals.
• Maintain a Top 10 ranking every month

• Responsible for maintaining daily communication and compliance requirements on assigned case loads/defendants.
• Met with defendants virtually and in person on a daily basis to review requirements, complete interviews and/or administer drug tests.
• Coordinate defendant requirements with EP court staff.

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• Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
• Provided exceptional coaching/development by following monthly development plans with office staff.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Prepared court docket, organized and prepared case files prior to submission to courts and hearings
• Notarized documents
• Monitored a minimum of three cashiers and maintained and accurate and balanced till.
• End of day cash closing to collect and balance each till

• Negotiated to collect balance in full on assigned case loads.
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Processed payments and applied to customer balances.
• Processed collections letters, emails and phone calls.
• Exceeded monthly collections quotas every month.