Bianca Silva
SGS North America Fairfield, NJ
Plant City,FL
1
Certification
17
years of professional experience
Detail-oriented financial record manager with expertise in accounting processes. Manages accounts payable and receivable, reconciles statements, and maintains precise financial records. Delivers reliable financial reporting through strong analytical skills and proficiency in accounting software.
Work History
Accounting Clerk Remote
2 Years 2 Months- Processed customer billing transactions accurately using Oracle BOSS.
- Managed creation and execution of purchase orders (POs) in Oracle BOSS, ensuring alignment with daily business operations.
- Maintained accurate records and documentation within Oracle BOSS.
- Created and managed purchase orders (POs) in Oracle BOSS to support daily business operations.
- Collaborated with internal departments to expedite processing of billing and purchase orders, enhancing operational flow.
- Generated open order reports to track outstanding purchases.
- Supervised a small team to ensure effective collaboration and task completion.
- Booked and Released orders in Boss and Report to A/R Department to apply payments
- Sent invoices via email to clients for timely billing.
- Updated and retrieved information in Oracle BOSS, supporting daily operations and streamlining workflow.
Office Manager
6 Years 6 Months- Make schedule month to month for employees
- Created monthly employee schedules to ensure adequate staffing
- Processing payments via Epicor/P21
- Answer, screen and forward any incoming phone calls while providing basic information when needed.
- Process purchase orders via Epicor/P21
- Process credit/debit memo when needed
- Addressed and resolved customer complaints to enhance satisfaction
- Closing out cash drawer daily via Epicor/P21
- Generated daily financial reports to track sales performance
- Greeting customers as they arrive to showroom
- Receive and sort daily mail
Sales Associate
2 Years 1 Month- Ensured customer satisfaction through attentive sales service
- Assessed customer needs and provided information on product features
- Greeted customers upon entering the store.
- Cross sell products
- Suggested additional products to customers during sales.
- Processed customer returns and exchanges efficiently.
- Comply with inventory control procedures
Customer Service Agent
3 Months- Processed proposals and contracts in Oracle System Database for Nonclinical Development Department, ensuring accuracy and compliance.
- Process all invoices for the NCD Department
- Compiled and organized monthly reports for departmental review.
- Assisted in creating and updating departmental forms and SOPs, enhancing operational efficiency.
- Assist Senior Operations Manager with Project(s) to support the creation of NCD Infrastructure
- Supported the NCD team with projects, analysis, and administrative reports.s
- Created and maintained all record keeping in accordance with record retention policies and legal requirements.
Education
Associate of Science - Business Management
- Medical Assistant
High School Diploma - Cosmetology Certification
Skills
Oracle BOSS
Accounts receivable
Payment processing
Invoice processing
Data Entry
Financial Reporting
Month-end reports
Recordkeeping
File maintenance
Procurement Software
Financial Software
Microsoft Word
Excel
PowerPoint
Outlook
Clerical support
Administrative support
Strong Customer Service Skills
Certification
AT&T NBI Training, AT&T Technical Call Certification, AT&T Billing Call Certification
AWARDS
AT&T Perfect Attendance Award, Four Time Recipient of “Quality Rocks” AT&T Customer Service Award, “Take Pride in Resolution” Problem Solving AT&T Award
Timeline
Accounting Clerk Remote
SGS North America Fairfield, NJ
07.2024 - CurrentRead More
Office Manager
Mediterranean Tile Fairfield, NJ
05.2017 - 11.2023Read More
Sales Associate
Target, Middletown, NJ
08.2013 - 09.2015Read More
Customer Service Agent
Alorica Inc., North Sioux City, SD
12.2009 - 03.2010Read More
BOCES CTECH
High School Diploma from Cosmetology Certification
Read More
Everest Institute
from Medical Assistant
Read More
Berkeley College
Associate of Science from Business Management
Read More